Delivery Manager L1

Job description:

PFB JD for Delivery/Program Manager(IT Infrastructure)

Location        : Chennai (Wipro ODC).

Experience : 10+ years

Key responsibilities

Delivery Management

o     Ensure seamless delivery of projects in an account and adhere to program & project charter in terms of schedule, quality, efforts and costs

o     Ensure 100% compliance to Project SLA's, information security protocols and etc (all customer's contractual obligations) by minimizing process exceptions and deviations while managing the project structure in WiproOne

o     Conduct periodic cadence(Daily, weekly, monthly, and quarterly as required) with the customer team, project team, quality team, Workforce Management Group (WMG) to take proactive measures to resolves issues/ possible escalations  

Client Relationship Management

o     Engage with client to identify & deploy multiple solutions & value adds within/ across SLs to create a stronger value proposition for clients and enhance share of business

o     Conduct regular customer connects (meetings/ visits/ video- conference) to understand customer's current & future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation

o     Identify and close early warnings on a project to avoid any customer escalations

Delivery governance across the program/ projects

o     Review and track overall project/ program delivery management, diving deep into problems in programs/projects with relevant PgMs, PMs to identify process gaps and arrest the same from reoccurring

o     Conduct periodic reviews with the team (PgMs, PMs) on operational, quality and fulfilment parameters and new idea generation & its implementation on existing projects

o     Resolve project escalations that happen in an expedited fashion ensuring root cause identification and permanent closure

o     Review and monitor revenue allocations/ realization to avoid OB/RR leakages

Enable revenue growth

o     Support pre-sales team to create and propose relevant solutions to the customer requirements/ request for proposals for a project in an account

o     Support sales team with acquisition and traction of new deals by understanding the customer needs thereby ensuring higher conversion rate

o     Gather information from PgMs, PMs and sales to identify opportunities for deployment of new technology, growth solutions and services in the accounts by bringing SL practices/ other capabilities for client solutioning

o     Monitor and Track accounting activities to ensure timely billing consolidation, invoicing and reconciliation activities to ensure clean and orderly book-keeping

Operational Excellence

o     Automation Focus - Identify automation opportunities and drive value adds across the program/ projects

o     Innovation Focus - Drive value adds and BVMs; showcase them to customer in MRM & QBR to drive growth

o     Drive and deploy Knowledge Management across the accounts

Capability Development and Talent Pipeline Creation

o     Demand forecasting in line with business requirements : Spearhead quarterly demand forecasting and resource planning aligned to requirements of the programs / projects

o     Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team

o     Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements

o     Drive 100% compliance on trainings and upskilling requirements : Identify essential skills, deploy multi skilling upgradation model, plan and drive rotations for seed positions, and create learning maps with project managers and HRBP for critical talent

o     Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc)

Team Management

o     Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness

o     Manage team attrition

o     Drive diversity in leadership positions

o     Performance Management of the team -Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports

o     Ensure that the Performance Nxt is followed for the entire team