Customer Support Representative 28N25

As a Customer Support Representative, you'll play a crucial role in ensuring our customers receive the highest level of service possible. You'll empower our clients by providing them with timely solutions to their inquiries and issues, showcasing your problem-solving skills in a fast-paced environment. This position requires a customer-centric approach, as you will be on the frontline, addressing customer feedback and proactively resolving any challenges they may encounter. You must be able to communicate effectively and maintain a composed demeanor, even under pressure. Joining us as a Customer Support Representative will not only contribute to our company's success but also provide you with valuable insights and growth opportunities in customer service.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Identify customer needs and assist them with specific problems or concerns.
• Keep accurate records of customer interactions and transactions using CRM systems.
• Coordinate with team members and other departments to resolve customer issues efficiently.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Stay updated on product knowledge to offer accurate assistance to customers.
• Manage and prioritize multiple customer inquiries simultaneously without compromising quality.
• Maintain confidentiality of sensitive customer information and adhere to data protection guidelines.
• Participate in training and development sessions to enhance customer service skills.
• Monitor and update knowledge-base documentation based on feedback from customer interactions.
• Proactively follow up with customers to ensure their issues are thoroughly resolved.

Requirements

• High school diploma or equivalent; a Bachelor's degree is preferred.
• Proven customer support experience or experience as a client service representative.
• Familiarity with CRM systems and practices would be advantageous.
• Strong phone contact handling skills and active listening abilities.
• Excellent communication and presentation skills to effectively engage with customers.
• Ability to multi-task, prioritize, and manage time effectively under pressure.
• Critical thinking and problem-solving skills to address customer inquiries efficiently.