Customer Success Manager - Digital

ARIS is a Process Intelligence company that helps organizations discover, create, and transform their processes to deliver measurable business outcomes and scale AI with confidence.

It combines process design, real execution insight, and AI-driven optimization in a single, integrated platform-enabling organizations to build a governed digital twin of their operations, understand how work actually happens, and continuously deliver value across the enterprise.

By providing the process foundation, visibility, and governance required for AI adoption, ARIS enables businesses to deploy and scale Agentic AI safely and effectively, ensuring agents operate on trusted processes, data, and controls.

With over 30 years of expertise and recognition from leading analysts such as Gartner and Forrester, ARIS is trusted by global enterprises to turn process intelligence into real business impact. For more information, visit www.ARIS.com and follow us on LinkedIn.

Be you, join us.

We are currently seeking a Customer Value Engineer to join our team in India. As a Customer Value Engineer powering our new ARIS Success Hub, you will be responsible for guiding customers toward meaningful outcomes, providing solution clarity, and articulating business value in a digital-first environment—supporting a broad base of run-rate customers alongside our Renewal Sales Executives.

Essential Functions

• Guiding customers through digital-first Success Plans, including action plans and measurable outcomes.
• Providing expert input when Renewal Sales Executives request support for customer conversations.
• Delivering scalable programs such as webinars, digital workshops, and guided learning paths.
• Building and maintaining a library of Success Hub assets to support customer self-sufficiency.
• Identifying opportunities for customers to progress toward their strategic goals using ARIS capabilities.
• Providing advisory, high-level guidance to help customers understand which ARIS Success Package best aligns with their goals, maturity, and challenges.
• Supporting Renewal Managers with generic best-practice recommendations, without entering presales-level technical scoping.
• Helping customers interpret their needs and translate them into appropriate Success Package pathways (e.g., onboarding, enablement, optimisation).
• Offering conceptual explanations of ARIS capabilities to support customer understanding.
• Identifying when customer needs exceed advisory guidance and routing them to the appropriate Success Package or Professional Services (inc. partner ecosystem).
• Ensuring customers have clarity on what each Success Package includes, how it supports their goals, and what outcomes they can expect.
• Building value narratives and outcome-focused use cases that support customer decision-making.
• Supporting Renewal Managers with value justification materials for renewals and expansions.
• Providing one-to-one expert support when customers encounter roadblocks, as requested by the renewals team.
• Contributing to the evolution of our digital-first engagement model.
  
  

Minimum Requirements

• Experience in a customer-facing role such as Customer Success, Consulting, Solutions, or Value-focused roles.
• Ability to translate business goals into solution recommendations and measurable outcomes.
• Strong communication skills, especially in explaining complex concepts simply.
• Data-driven mindset with experience using metrics to demonstrate value.
• Highly organized with the ability to manage multiple requests in a structured way.
• Ability to partner effectively with internal teams including Renewal Managers, Presales, and Professional Services.
• Fluency in English.
  
  

Nice to Haves

• Experience in process improvement, operational excellence, or digital transformation.
• Familiarity with Process Intelligence, BPM, or Process Mining.
• Experience creating digital content, enablement materials, or customer-facing assets.
• Hands-on experience with Customer Success platforms (e.g., Gainsight), CRM tools, or digital engagement tools.
• Exposure to AI, automation, or enterprise transformation programs.
  
  

What's in it for you?

• Earn competitive total compensation and receive comprehensive country-specific medical and other benefits.
• Set yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment.
• Lean on the Employee Assistance Program for support during some of life's most common but difficult challenges.
  
  

Work authorization & relocation

• Please note that visa sponsorship and relocation support are not available for this position. Applicants must have the legal right to work in the country where the position is based without requiring employer sponsorship.
  
  

At SAG Aris GmbH we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.

We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool.

To all recruitment agencies: SAG Aris GmbH does not entertain unsolicited CVs without prior approval from SAG Aris GmbH's Talent Acquisition Team. Kindly refrain from sending CVs to our job’s alias, SAG Aris GmbH employees, or any other organizational location without explicit consent. SAG Aris GmbH assumes no responsibility for any fees associated with unsolicited CVs.

---