Customer Engineer

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. Were a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If youre driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

About The Role

Join our Customer Engineering team building AI for the worlds biggest brands. As an L1/L2 Customer Engineer, youll be hands-on building, crafting, and optimizing GenerativeAgent implementations. Our best Customer Engineers are relentless problem-solvers who know how to navigate the power of GenerativeAI to deliver real outcomes.

Youll take an entrepreneurial approach to customer outcomes—doing whatever it takes to help customers get massive value from our GenerativeAgent. Working with senior Customer Engineers, youll dig into customer workflows and business problems, crafting AI solutions that scale to millions of users. Youll shape solutions as much as build them.

In This Role, You Will

• Craft AI agent tasks focused on customer workflows, pain points, and business goals
• Wire up enterprise systems through APIs and knowledge bases to unlock business value
• Run tight feedback loops with customers through testing and optimization
• Write and refine prompts with an experimental, goal-oriented mindset for accuracy and impact
• Work with Engineering and Product teams to influence features based on customer needs
• Drive adoption of new AI capabilities through beta testing and implementation
• Get creative to make customers successful with GenerativeAgent
  
  

Your Background Looks Something Like This

• Bachelors degree (Computer Science, Engineering, Math preferred) or equivalent experience
• Strong technical skills with ability to quickly learn complex AI/ML systems
• Entrepreneurial mindset with bias toward action and customer success
• Good communication skills for customer-facing technical discussions
• Comfortable working in fast-moving environments where you help shape solutions
  
  

Even Better

• Experience with Generative AI, Agentic AI, or conversational AI technologies
• Background in APIs, system integrations, or enterprise software configuration
• Interest in product management or engineering career paths
  
  

Benefits

• Competitive compensation
• Stock options
• ICICI Lombard General Insurance LTD
• Onsite lunch & dinner stipend
• Connectivity (mobile phone & internet) stipend
• Wellness perks
• Mac equipment
• Learning & development stipend
• Parental leave, including 6 weeks paternity leave
  
  

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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