Credit Card Claims Team Manager

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Claims Processing Team Manager is responsible for leading and managing claims processing operations to ensure timely, accurate, and compliant resolution of customer claims while delivering exceptional customer outcomes. This role oversees Team Leads and frontline claims professionals, drives operational performance, manages financial results, and executes strategic transformation initiatives that improve efficiency, quality, risk management, and customer experience. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.

Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s).

Ensures quality service and effective operations support for all assigned internal and external customers. Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility. Participates in the review and improvement of operational systems and procedures relevant to assigned units.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically three or more years of relevant experience
  
  
  

Must Have Experience

• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks
  
  
  

Skills:

Operational Management, Team Leadership, Coaching & Talent Development, Performance Management, Fraud & Dispute Claims Knowledge, Regulatory Compliance, Process Improvement, Customer Relationship Management, Project Management, Change Management, Organizational Skills, Financial Analysis, Risk Management, Communication Skills, Stakeholder Management, Decision Making, Problem Solving, Workforce Planning, Systems & Process Knowledge, and Multi-Tasking/Prioritization.

Competencies:

Operational Leadership, People Leadership & Talent Development, Performance Management, Regulatory & Compliance Management, Fraud & Dispute Operations Expertise, Process Improvement & Operational Excellence, Customer Focus, Communication & Influencing, Project & Change Management, Planning, Organization & Execution.

Experience - 8+ Years (3yrs is Team Handling)

Location - Chennai

Location expectations

This role requires working from a U.S. Bank location 5 days per week

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.

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