Change Management Analyst

Job Summary

Major Tasks, Responsibilities, and Key Accountabilities

• Assists the technical change management team in protecting and managing the movement of IT changes through build, test, and production environments. Communicates and documents changes to the technical change management team.
• Interfaces and communicates with test, development, IT operations, architecture, infrastructure, and project management teams.
• Supports the cross-functional coordination of technical change management activities and adheres to technical change management processes.
• Implements technical change management strategies across IT departments. Provides risks to technical change management teams. Supports and leverages the technical change management solution suite of tools.
• Supports teams by ensuring changes are interpreted and documented. Keeps documentation up to audit standards and provides updates to management regarding change scheduling conflicts.
• Adheres to technical change management practices by participating in formal and informal training sessions. Gathers and report team feedback and metrics to the technical change management team.

Nature and Scope

• Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
• Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
• May provide general guidance/direction to or train junior level support or professional personnel.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.
• Experience with the change deployment process in SAP.
• Experience with the change request process in ServiceNow, Active Control, or ChaRM.