Billing Clerk

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

The Business Unit Billing is responsible for the strategic development and operational execution of key financial processes within the “Order-to-Cash” and “Purchase-to-Pay” cycles for a German speaking country. Our team ensures that customer orders are processed efficiently and invoiced accurately – from order entry to final billing.

We use advanced data analytics and structured audit procedures to verify the completeness and correctness of billing for products and services. In case of discrepancies, we take corrective actions such as recharging differences, halting shipments for clarification, or returning items to the sender. Our receivables management team drives innovation in areas like dunning, payment terms, and active collection strategies. Additionally, we handle invoice-related inquiries with speed and professionalism through our service centers and billing offices.

Join a dynamic and forward-thinking team that plays a key role in shaping the financial backbone of our operations. We offer exciting opportunities for professionals to collaborate, contribute to process excellence, and grow in a high-impact environment.

Key Responsibilities

Invoice Processing & Order Entry

• Create and maintain customer orders in the SAP system.
• Review shipment and invoicing data to identify discrepancies and adjustment need.
• Generate and send outgoing invoices in line with internal guidelines.
  
  
  

• Review and process clearing errors, and system messages
• Analysis of identcodes of parcels based on data-analytics reports, using DPDHL systems for routing information and other relevant information of the parcels
• Resolve issues, if necessary in coordination with billing supervisor, central billing team, or selectively with internal stakeholders (e.g., Sales, Finance, IT)
• Execute correction postings in SAP.
  
  
  

• Perform manual postings as part of exceptional or special processes
• Create correction and cancellation invoices
  
  
  

• Handle and resolve written customer complaints related to invoicing.
• Investigate discrepancies and align with relevant departments.
• Issue and track credit notes.
  
  
  

• Degree in commerce and accounting
• 3 to 5 years experience in billing or order-to-cash processes
• Good SAP Experience
• Basic knowledge of accounting principles and VAT regulations
• Knowledge about Parcel and logistics process, especially sorting
• Detail-oriented, structured, and reliable working style
• Strong service orientation and confident communication with internal and external stakeholders
• Proficiency in MS Office, especially Excel
  
  
  

• Schedule: Standard Indian business hours.
• Work Options: Onsite only.
• Global Coverage: May require occasional work outside standard hours.
• Performance Metrics: Success measured by response time, resolution rate, and customer satisfaction scores.
  
  
  

• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.