Facebook Pixel

Job Description

An AWS L3 Support Engineer Is a Technical Expert Who Resolves Complex Issues, Escalates Issues To Other Teams, And Provides Permanent Fixes. They Also Recommend Improvements To Processes And

  • Advanced Troubleshooting : Diagnose and resolve complex issues related to AWS services (e.g., EC2, S3, RDS, Secrets Manager, System Manager, Log watch, IAM misconfigurations).
  • Incident Management : Provide L1/L2 support by monitoring, triaging, and resolving customer issues related to the platform.
  • Customer Interaction : Communicate with stockholders through email, an incident management tool, and phone to understand and address their concerns, ensuring excellent customer satisfaction.
  • Escalation : Collaborate with the development and engineering team for unresolved issues, ensuring a smooth handoff with detailed issue documentation.
  • Documentation : Create and update knowledge base articles, FAQs, and customer-facing documentation based on resolved issues.

System Monitoring And Maintenance

  • Proactively monitor environments for alerts and potential issues.
  • Perform routine health checks and provide recommendations for optimization.
  • Provide timely status to customers and management.
  • Maintain detailed records of customer interactions and issue resolutions in the ticketing system.

Required Skills And Qualifications

Technical Skills :

  • Strong understanding of various AWS services like EC2, RDS, OpenSearch Service, S3, RDS failures, Secrets Manager, System Manager, log watch, IAM, etc.
  • Experience with Linux and basic commanding and shell scripting.
  • Basic knowledge of networking fundamentals (e.g., DNS, IP routing, firewalls).
  • Exposure to monitoring tools (e.g., Prometheus, Grafana) and logging systems (ELK).
  • Knowledge of database systems with basic SQL scripting.

Other Skills

  • Excellent verbal and written communication skills for clear and professional interaction with stakeholders.
  • Strong analytical and problem-solving abilities.
  • Ability to prioritize and manage multiple support tickets efficiently.
  • Customer-focused mindset with a dedication to providing timely and effective support.

(ref:hirist.tech)


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: India City: Chennai ,Tamil Nadu
Company Website: www.devlats.com Job Function: Information Technology (IT)
Company Industry/
Sector:
Software Development Technology Information And Internet And Technology Information And Media

What We Offer


About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Similar Jobs

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.


Talentmate Instagram Talentmate Facebook Talentmate YouTube Talentmate LinkedIn