Assosicate Customer Support Engineer - Intern

Job Description

The Support Engineer works directly with Kaleris/Navis customers supporting our Terminal Operating System (TOS) products like N4, Master Terminal and Octopi, manages customer accounts and works as part of a team providing technical solutions globally. As a Support Engineer you will:

• Support and troubleshoot software applications
• Manage customer cases/issues to resolution
• Verify, reproduce and isolate faults reported by the Customer(s)
• Answer customer questions; perform detailed investigation work to be carried out in order to provide an answer
• Serve as customer advocate throughout the customer lifecycle
• Must be willing to work in shift based on business need
• Analytical approach and interest in solving difficult problems and strong technical and troubleshooting skills
• Ability to learn and adopt new technologies and services
• Account management work on assigned accounts such as conducting conference calls, case reviews, assist with project go-lives and other account related opportunities
• Must be willing to travel based on business needs and have the ability to work extended hours under tight deadlines to successfully meet objectives
  
  

• B.E / B.Tech in Computer Science or IT related disciplines with cumulative GPA 7.5 or higher
• Excellent written and assertive oral communications skills in English
• A strong and inherent desire to serve Customers
• Detail oriented, hardworking and self-motivated
• Able to multi-task and successfully meet objectives
• Strong leadership and organizational skills
• Able to work extended hours under tight deadlines
  
  

• Hands on experience with Java Programming
• MS SQL Server, ORACLE Databases
• Knowledge of relational database structures, web-based enterprise solutions and technologies
• Experience with Windows server including clustering and VMWare
• Networking technologies especially TCP/IP, Linux (or other flavor of UNIX)