Associate Technical Support Representative

Who We Are

At Platform Science, we’re working to connect everything that moves.

Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.

We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About The Role

Platform Science is looking for a Associate Technical Support Representative to join our team in Chennai. In this hybrid position, you will be responsible for assisting and educating our customers using a variety of modes including phone, web, and chat. Customer inquiries cover software, hardware, account management, installation, and best practices relating to our product and industry. This is an excellent opportunity for motivated individuals seeking career advancement within a strong, performance-driven culture. This is a full-time position with a hybrid work arrangement.

The place of work is located onsite at our Chennai, India office, requiring a stable, suitable home internet connection when working remotely.

Essential Responsibilities

• Provide high-quality technical support and education to customers using phone, web, and chat channels.
• Address customer inquiries related to software, hardware, account management, installation, and industry best practices.
• Utilize strong analytical and technical problem-solving skills to resolve issues promptly in a fast-paced environment.
• Maintain a high degree of organization and focus on detail to manage fluctuating work volumes and achieve success.
• Adhere to assigned shift hours and contribute to achieving team performance metrics.
  
  
  

Experience

Required experience

• 1-2 years experience in a technical support environment or other customer-facing technology fields.
• Demonstrated high-quality written and verbal business communication abilities.
• Demonstrated proficiency with business software (e.g., MS Office, Salesforce CRM, eMail).
• Demonstrated customer focus, troubleshooting abilities, and creative problem solving.
• Ability to work assigned shift hours.
  
  
  

Preferred Skills (Nice To Have)

• Experience in a contact center or “production” environment (e.g., schedule, process, and metrics driven).
• Experience working with Mobile Communications.
• Experience working with Transportation or Logistics industries.
  
  
  

Other Requirements

• Competencies: Customer Focus, Problem Solving, Time Management, Composure, Interpersonal Savvy.
• Passion and willingness to learn new technologies.
• Strong analytical and problem solving skills.
• Self-starter, Ability to work well in a small team with good communication skills.
  
  
  

The company offers various benefits to regular, full-time employees including:

• Provident fund and gratuity in accordance with applicable laws.
• Paid vacation, sick leave and holidays, in accordance with applicable laws.
• Twenty-Six weeks of paid maternity leave.
  
  
  

Please note that the compensation details listed in India role postings reflect the base salary only, and do not include bonus, equity, or benefits. Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice). Please note: This document is a description of a potential position with our company. Nothing within this document may be construed as an offer for employment or a promise of benefit or remuneration. Further, any representation made within this document is subject to the laws and restrictions of the jurisdiction where employment may be deemed to occur. The parameters and availability of this position are subject to change and based solely within the discretion of the company. In addition, the duties, responsibilities, and scope of this position may not be fully represented in this description or may change as required by the Company. Platform Science is an equal opportunity employer. All applicants will be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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