Associate Relationship Manager - Commercial Banking

Job Requirements

Job Requirements

Role/ Job Title: Associate Relationship Manager – Commercial Banking

Function/ Department: Commercial Banking

Job Purpose

Support the Relationship Manager in acquiring and activating clients, driving book growth and fee income, and cross‑selling transaction banking products (CMS, Trade Services) and treasury/FX solutions, while ensuring flawless execution, documentation, and risk/compliance hygiene across the portfolio. Coordinate with product, credit, legal, and operations teams to deliver timely solutions, superior client service, and robust MIS/reporting.

Roles & Responsibilities

• Assist in preparing client proposals, credit appraisals, and documentation.
• Act as a secondary point of contact for clients, ensuring timely responses to queries.
• Support RMs in meeting balance sheet and income targets from interest and fee-based products.
• Track opportunity pipelines and account activation (utilization, first drawdown, wallet ramp-up).
• Ensure smooth execution of transactions, including disbursements and amendments.
• Coordinate with internal teams to resolve operational bottlenecks.
• Prepare CAM for NTB and ETB renewals; monitor covenants for existing contracts.
• Maintain accurate client records, including financial statements and transaction history.
• Generate reports for RM and management review.
• Identify opportunities for cross-selling products like treasury services, CMS, and forex.
• Support RM in achieving cross-sell targets.
• Maintain CRM hygiene by logging interactions, updating opportunities, and ensuring periodic reviews.
• Prepare meeting notes and action trackers; follow through to closure.
• Support audits and compliance reviews; close observations within timelines.
• Curate sector and competitor intelligence; contribute to campaigns and AOP inputs.
• Provide back-up coverage for RM during leave/travel to ensure service continuity.