Associate Expert - Content Solutions

Technical Expert – Content Solutions is responsible for ensuring the stability, scalability, and continuous improvement of our enterprise content ecosystem—built on a modern CCMS platform. Candidates with experience of Adobe Experience Manager are preferred.

Technical Expert – Content Solutions blends hands-on technical execution with architectural thinking, collaborating across content, IT, and product teams to deliver multichannel, high-quality, and secure content solutions that power KONE’s customer and employee experiences.

Key Responsibilities

Platform & Ecosystem Management:

• Continuously verify the health and performance of the content ecosystem.
• Manage and execute platform upgrade activities in collaboration with Adobe Customer Success Engineers (CSE).
• Perform daily troubleshooting related to content errors, renditions, and output generation.
• Plan and execute content migration activities, ensuring data integrity and minimal downtime.
  
  

• Develop and conceptualize integrations between the CCMS and other KONE enterprise systems.
• Work with CI/CD pipelines for deployment, configuration updates, and automated processes.
• Design, update, and maintain stylesheets using DITA Open Toolkit (DITA-OT), XSLT, and CSS.
  
  

• Apply and recommend modular authoring principles to enable structured, reusable, and channel-agnostic content.
• Ensure technical quality assurance of modular content, including validation rules, metadata, and taxonomy consistency.
• Support and optimize multichannel publishing processes.
  
  

• Incorporate cybersecurity principles and best practices into content solution designs.
• Ensure integration and support for Single Sign-On (SSO) and secure authentication.
• Strong experience with CCMS platform management—preferably Adobe Experience Manager (AEM).
• In-depth knowledge of modular authoring principles.
• Expertise in DITA and DITA Open Toolkit configuration and publishing workflows.
• Experience with HTML, Java, or related web technologies.
• Software development experience, including CI/CD pipelines (e.g., Jenkins, GitLab CI).
• Proficiency in XSLT and CSS for template and stylesheet development.
• Understanding of multichannel publishing architecture and processes.
• Experience in modular content technical quality assurance.
• Understanding of cybersecurity principles and working with SSO solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent collaboration and communication skills for working with cross-functional teams.
• Bachelor’s degree in engineering or relevant
• Experience with content migrations at enterprise scale.
• Familiarity with content taxonomy design, metadata management, and tagging strategies.
• Knowledge of automation scripts and tools to optimize content operations.