Associate - Back Office Analyst

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Back Office Analyst in this role get to: Control and co-ordinate: To help the artificial intelligence by selecting the right flow to continue the interaction or enter text where the system cannot comprehend what the customer is saying in the shortest amount of time. Respond all the interactions received in the day effectively and efficiently. Handle computer systems. Consistently Deliver: Achieve all agreed KPI’s.

Qualifications

Our most successful candidates will have: - High school degree - Bachelor’s degree is a plus - Experience working in a customer-centric environment is a plus - Experience in order processing or Back office is a plus - Work pro-actively to ensure potential issues are escalated properly - Intermediate - Advanced English level with excellent comprehension skills - High typing skills - Ability to withstand repetitive work - Able to work positively in a fast-paced, changing environment - Ability to multitask and have excellent organizational skills - Sees through the eyes of the customer - Articulate, bright and curious - Passionate about service

Additional Information

All your information will be kept confidential according to EEO guidelines.