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04 What You'll Own

▸ Build and own deep, trusted relationships with key client accounts

▸ Drive product adoption and ensure customers realise measurable value from LeadSquared

▸ Be the primary point of contact — the face of LeadSquared for your accounts

▸ Conduct regular business reviews and success planning sessions with senior stakeholders

▸ Act as the voice of the customer internally — collaborate with product, sales, and delivery teams

▸ Proactively identify risks and implement strategies to maintain high retention

▸ Track and improve CSAT, NPS, adoption, and engagement metrics across your portfolio

05 Must Have

▸ Experience in a client-facing role — customer success, account management, or similar

▸ Strong stakeholder management skills — comfortable engaging CXOs and decision-makers

▸ Solid understanding of CS metrics: CSAT, NPS, adoption, retention, and health scoring

▸ Excellent communication and problem-solving skills — clear, confident, and consultative

▸ Ability to manage multiple accounts simultaneously without dropping the ball

▸ Experience working in a fast-paced, cross-functional environment

Good to Have

▸ Familiarity with CRM or customer success platforms — Salesforce, Gainsight, Zoho

▸ Prior experience in SaaS or technology-driven organisations

07 Why LeadSquared

▸ One of the fastest-growing SaaS CRM companies — 2,000+ customers, global footprint

▸ Real ownership — your work directly impacts customer outcomes and company revenue

▸ A culture built on empathy, recognition, and genuine investment in people

▸ 750+ teammates across India, US, Middle East and India