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Assistant Manager-Client Support And Commercial Operation

Talentmate

India

10th September 2026

2609-6564-13

Job Description

About This Job

Straive

Location: Chennai, Tamil Nadu, India

Work Mode: On-site

Industry: Business Consulting and Services,Real Estate,Real Estate and Equipment Rental Services

Job Description

Essential Qualifications

6+ years in client support, customer success, or client services — with at least 3 years

managing a team

Experience leading support operations in a complex, data-intensive environment where answer

quality matters more than speed — financial data, SaaS platforms, research services, or capital

markets technology preferred

Demonstrated ability to improve CSAT, reduce resolution times, and scale support operations

without sacrificing quality

Strong data fluency — comfortable pulling support metrics, building reports, identifying trends,

and presenting findings clearly to leadership

Excellent written and verbal communication skills across audiences from end users to senior

stakeholders

Experience managing distributed or offshore team members; specific history of retaining and

growing talent to address complex and product related inquiries

Familiarity with Salesforce or equivalent case management systems
Background in commercial real estate, financial data, or institutional SaaS is a plus — not a

requirement

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	India	City:	Chennai ,Tamil Nadu
Company Website:	https://www.straive.com/	Job Function:	Customer Service
Company Industry/ Sector:	Business Consulting and Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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