AR Caller

Job Description

• We are seeking a diligent and proactive AR Caller to join our US Healthcare BPO team. The AR Caller will be responsible for managing the accounts receivable process by contacting insurance companies to follow up on pending claims, resolving denials, and ensuring timely reimbursement for healthcare services.
  
  

• Make outbound calls to insurance companies to follow up on unpaid or denied claims.
• Verify claim status, understand reasons for denials or delays, and take necessary steps to resolve issues.
• Accurately document call activities and update account information in the system.
• Work with healthcare providers and billing teams to gather necessary information for claim resubmission.
• Identify trends in denials and payment delays, and suggest process improvements to minimize issues.
• Meet individual and team performance targets, including call handling metrics and claims resolution rates.
• Handle sensitive patient information with confidentiality and comply with HIPAA regulations.
• Participate in training sessions to stay updated on payer policies, healthcare regulations, and process changes.
• Collaborate with team members to ensure smooth workflow and contribute to a positive team environment.
  
  

• Bachelor’s degree.
• Previous experience in accounts receivable, medical billing, or a similar role in the US healthcare BPO industry.
• Strong understanding of healthcare terminology, insurance plans, and claims processing.
• Excellent verbal communication skills with a clear and professional phone manner.
• Proficiency in using billing software, accounts receivable systems, and MS Office.
• Flexible to work in Night shifts.
  
  

• Strong interpersonal and communication skills.
• Active listening and empathy.
• Basic computer skills and familiarity with MS Office.
• Ability to work independently and as part of a team.