Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Databricks Unified Data Analytics Platform

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions, contributing to the overall efficiency and reliability of business processes.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance their problem-solving capabilities.
• Continuously improve support processes to increase operational efficiency.
  
  
  

• Must To Have Skills: Proficiency in Databricks Unified Data Analytics Platform.
• Experience in troubleshooting and resolving complex issues within distributed data systems.
• Strong analytical skills to identify root causes and implement effective solutions.
• Ability to work with cross-functional teams to ensure seamless integration and support.
• Familiarity with monitoring tools and incident management processes.
  
  
  

• The candidate should have minimum 8 years of experience in Databricks Unified Data Analytics Platform.
• This position is based at our CDC2A - SEZ office.
• A 15 years full time education is required.