Application Support Engineer Observability And Platform Reliability

Role Description

We are seeking a hands-on Application Support Engineer with a strong focus on Observability Engineering and Platform Reliability to join the Technology Operations team.

This role is responsible for designing, implementing, and optimizing observability solutions across cloud-based applications and infrastructure. The ideal candidate will bring experience with Splunk, Google Analytics (or Google Analytics 4), and/or Bindplane, along with a strong foundation in AWS, automation, and Infrastructure as Code (IaC).

This role combines application support, observability engineering, and automation, with a focus on improving system visibility, telemetry quality, ing accuracy, and operational reliability.

Key Responsibilities

Observability & Monitoring (PRIMARY FOCUS)

Design, implement, and maintain observability solutions using tools such as Splunk, Google Analytics, Bindplane, and Cloud-native monitoring tools

Develop and optimize logging, metrics, and tracing strategies across applications and infrastructure

Build and maintain dashboards, s, and anomaly detection mechanisms to proactively identify system issues

Integrate telemetry data across multiple sources to improve end-to-end system visibility

Improve signal-to-noise ratio in ing and reduce fatigue through tuning and correlation

Application & Production Support

Troubleshoot issues across application, infrastructure, and integration layers in production and non-production environments

Support application health monitoring and drive improvements in system reliability and performance

Participate in incident response and root cause analysis using observability data

Automation & Platform Engineering

Build and enhance automation using Ansible and scripting (Python/Bash) for observability deployment and management

Implement observability components using Infrastructure as Code (Terraform, CloudFormation, etc.)

Standardize observability patterns and reusable components across supported platforms

Cloud & Integration

Support applications hosted in AWS environments, including integration with telemetry and monitoring platforms

Collaborate with engineering teams to instrument applications for better observability (logs, metrics, traces)

Support third-party enterprise platforms (SAP, Oracle, Axway, Qlik) with observability integrations

Operational Excellence

Maintain systems aligned with N‑1 patching standards

Document observability patterns, dashboards, ing strategies, and operational procedures

Contribute to continuous improvement initiatives focused on reducing MTTR and improving system insight