Application Functional Support

Position Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Application Functional Support

Position: Application Functional Support

Experience: 7.1-9 years

Category: IT Infrastructure

Main location: Chennai / Mumbai

Position ID: J0726-1478

Responsibilities

Direct responsibilities

• Provide business support and guidance to stakeholders, leveraging product knowledge and application support expertise
• Manage and resolve functional incidents, ensuring minimal disruption to business operations and providing timely resolutions
• Collaborate with internal teams to ensure seamless operations and resolve functional issues.
• Apply ITIL principles and incident management best practices to ensure efficient and effective issue resolution
• Test and simulate business processes and applications to identify areas for improvement and optimize performance
• Provide support and guidance to business users, addressing queries and concerns in a timely and professional manner.
  
  

Contributing responsibilities

• Team player
• Effectively communicate work and delivery status
• Open to adaptation of new technology, learning and implementation within the project.
• Ensure delivery timelines are met while maintaining high quality and compliance standards.
  
  

Technical & Behavioral competencies

• 8 10 years of professional experience in Application support and functional incident management.
• In depth product knowledge, with a proven track record of addressing complex business queries in a regulated industry (banking, payments, fintech).
• Monitoring, troubleshooting Mobile and Web applications.
• Solution management – business use case clarification with the technology exposure.
• Functional support experience, with the ability to resolve business related issues.
• Application monitoring and troubleshooting skills
• Linux, application monitoring tools exposure – Beginner level
• Exposure in applying ITIL principles
• Strong English communication skills (written and spoken).
• Proficient in analytical skills
  
  

Specific Qualifications

• 8 10 years of relevant professional experience along with Bachelor's Degree or equivalent
  
  

Skills Referential (Required Knowledge, Skills And Abilities)

Other Skills:

Agile methodology exposure

Knowledge of banking products is a nice to have

Proactive mindset

Education Level: Bachelor Degree or equivalent

Location: Chennai / Mumbai

Life at CGI:

It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

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