Analyst 2 - Revenue Assurance

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This role supports the Revenue Analytics and Operations team in protecting billing accuracy, revenue integrity, and customer experience. The role reviews and resolves customer account, order, and billing-related issues; analyzes reports and accuracy results to identify discrepancies and recurring issues; and ensures corrective actions align with established company policies and controls. Responsibilities also include maintaining audit documentation, identifying opportunities for efficiency, and supporting improvements to policies, processes, and procedures. Success requires analytical thinking, attention to detail, sound problem-solving, and the ability to communicate findings and complete assigned work accurately and within established expectations. Works with moderate supervision and is accountable for individual results and contributions to team performance.

Job Description

Core Responsibilities:

• Reviews and resolves assigned customer account, order, and billing-related tickets accurately and within established turnaround expectations, escalating complex or unresolved issues as appropriate. 

• Validates account, order, and billing data to ensure accuracy, quality, and alignment with established company policies, controls, and procedures. 

• Places corrective orders and adjustments to resolve billing errors and account inconsistencies. 

• Reviews revenue and billing reports to identify variances, recurring issues, and potential financial or customer impacts. 

• Performs error resolution and supports appropriate revenue recovery through accurate correction of billing codes, account information, or related data. 

• Applies analytical thinking and established problem-solving methods to investigate issues and determine appropriate actions. 

• Maintains complete and accurate audit documentation, reporting, and tracking for identified issues, corrective actions, and follow-up activities. 

• Manages assigned tickets while monitoring queues and reports for aging items, recurring problems, and operational risks; escalates significant issues as appropriate. 

• Identifies instances in which established processes were not followed, and partners with the appropriate teams and management to support resolution. 

• Identifies opportunities to improve resolution speed, data quality, operational efficiency, and process consistency. 

• Communicates findings and actions clearly to management and cross-functional partners. 

• Supports governance initiatives, reporting needs, and special projects as assigned. 

• Manages assigned workload effectively and consistently meets established quality, productivity, and performance expectations. 

• Maintains regular, consistent, and punctual attendance. Must be able to work nights, weekends, variable schedules, and overtime as necessary. 

• Performs other duties and responsibilities as assigned. 

Skills and Experience

• Strong analytical and problem-solving skills, with the ability to evaluate information and identify discrepancies or patterns. 

• Strong attention to detail when reviewing accounts, billing, tickets, and reporting data. 

• Ability to prioritize and manage assigned work within established quality, productivity, and turnaround expectations. 

• Strong written, verbal, and documentation skills, with the ability to communicate findings clearly and maintain accurate records and tracking information. 

• Ability to follow established policies, controls, and procedures while recognizing when an issue requires escalation. 

• Ability to work with moderate supervision and collaborate effectively with team members and cross-functional partners. 

• Working knowledge of Microsoft Office applications, particularly Excel, PowerPoint, and Word. 

• Basic SQL Server knowledge or comparable experience using data-query tools to support analysis. 

Preferred Qualification

• Knowledge of CSG and/or Amdocs, or related experience working with customer billing systems. 

• Foundational knowledge of billing cycles, account adjustments, charge structures, and common billing discrepancies. 

Employees at All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

• Win as a team - make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Respect and promote inclusion and diversity. 

• Do what's right for each other, our customers, investors, and our communities. 

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.