Travel Consultant

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel

agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and

sense of belonging our people feel every day. This recognition reflects our commitment to a

culture where our teams grow, collaborate, and drive the future of travel technology, while

consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized

the needs of travel agent partners. TripJack’s integrated platform offers content from 750+

airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and

Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and

post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel

booking & management experience for our agent partners.

Role: Travel Consultant

Location: Lower Parel, Mumbai

Experience: 2-4 years

Key Responsibilities

Handle international flight amendments including date change, reissuance, rerouting, cancellation, refund, and name correction as per airline policies.

Interpret and apply fare rules accurately for revalidation and reissue cases.

Coordinate with airlines for waiver approvals, schedule changes, and involuntary cases.

Manage ADM prevention by ensuring correct pricing and compliance with airline policies.

Provide prompt support to B2B agents via calls, emails, and CRM tools.

Maintain TAT and SLA as per company standards.

Ensure accurate documentation and maintain proper case notes in the system.

Handle queue management and prioritize urgent cases.

Support escalations and complex amendment scenarios efficiently.

Required Skills & Competencies

Strong knowledge of international ticketing and amendment processes.

Hands-on experience in GDS (Amadeus / Galileo / Sabre).

Good understanding of fare construction and airline penalty structures.

Ability to handle pressure and manage high volumes.

Strong communication skills (written & verbal).

Attention to detail and analytical skills.

Eligibility Criteria

Minimum 2–4 years of experience in international air ticketing/amendments.

Experience In B2B Travel Operations Preferred.

Graduate in any discipline.

Flexible to work in rotational shifts (including night shifts if required).

Interested Share your resume on mansi.kalap@tripjack.com