Security Infrastructure Engineer

Description

About ADRM

ADRM is a leading physical security consulting firm with a bold vision to be the most trusted security firm in the industry. We disrupt the security landscape through data-driven risk management, safeguarding critical assets for clients in Financial Services, Bio-Tech, Critical Infrastructure, Higher Education, and Technology & Cloud Infrastructure.

Our work is guided by six core values - Balance, Curiosity, Integrity, Respect, Team, and Trust - and backed by a team that is passionate about protecting what matters most. We move fast, we care deeply, and we do it together.

The Opportunity

This is not a break-fix role. As a Security Infrastructure Engineer at ADRM, you will be embedded as a trusted technical expert for our clients, owning the health, performance, and continuous improvement of enterprise physical security systems across complex global environments.

You will partner daily with client stakeholders, IT teams, and systems integrators to ensure security infrastructure operates at its highest potential. You bring technical depth, strong problem-solving skills, and a client-first mindset.

Requirements

What You’ll Do

• Own the daily management, monitoring, and optimization of Access Control and Video Management Systems (VMS) across client environments
• Manage service tickets end-to-end, from intake through resolution and quality inspection with a relentless focus on client satisfaction
• Prepare and deliver clear, actionable reports on system health and performance trends for client leadership
• Collaborate with ADRM teams, client IT departments, end users, and systems integrators to drive successful implementations and upgrades
• Proactively identify risks and improvement opportunities across client security platforms before they become problems
• Represent ADRM in client meetings and calls with technical credibility and strong professional communication
• Support project management activities during system deployments and technology transitions
• Participate in client on-call rotation as needed to ensure continuity of service
• Travel to client sites as needed to support implementations, system commissioning, and relationship-building
• Partner with peers and leadership to maintain client priority lists and track critical path items
• Collaborate effectively across global teams and time zones, including coordination with U.S.-based ADRM and client stakeholders as required.

What You’ll Bring

• Bachelor’s degree in Computer Science, Information Technology, Criminal Justice, Emergency Management, related field, or equivalent professional experience preferred
• 3+ years of hands-on experience managing enterprise physical security systems, including Access Control and Video Management Systems
• Certification(s) in C-CURE, Genetec, Milestone, Axis, or other leading access control and video management platforms
• Experience with physical security system implementations and commissioning
• Strong familiarity with visitor management and intrusion detection platforms
• Strong working knowledge of Windows OS, Active Directory, networking fundamentals, firewalls, and virtual machine environments
• Experience with Office 365 and enterprise IT environments
• Demonstrated ability to manage multiple client priorities, service tickets, and deadlines with precision and calm
• Excellent written and verbal communication skills - you can translate technical complexity for non-technical stakeholders
• Ability to work independently and as part of a collaborative, distributed team
• Ability to walk long distances during site visits and commissioning

Why ADRM

• Be part of a forward-thinking firm actively reshaping how organizations think about physical security
• Work on sophisticated enterprise security environments with a global team of experienced professionals
• Opportunity to build deep expertise across leading physical security and enterprise technology platforms
• Competitive compensation and benefits aligned with local market practices
• A culture built on Balance, Curiosity, Integrity, Respect, Team, and Trust
• Meaningful opportunity to grow as ADRM expands its global capabilities