Operations Specialist

Job Description

Provides business-focused procurement processes services and continuously strives to improve them. Participates in meeting service KPI’s executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops relationships with local Stakeholders. May lead and/or provides support to other team members in resolving operational issues within own process expertise.

Job Description - Grade Specific

Role OverviewManages and guides team members to achieve established objectives if applicableProvides procurement processes service delivery as per scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards ClientorUsersHas knowledge of the stakeholder community within the work perimeterManages relationships with stakeholdersMonitors process adherence across work perimeter and escalates concerns as needed Coordinatesorsupports junior professionals in following processes and problem solvingUnderstands Procure to Pay P2P processes Has knowledge about cross functional workIdentifies, reports and participates in process improvements implementationGeneral Responsibilities or AccountabilitiesOversees and leads team members by providing clear guidance, setting expectations, coordinating tasks, and offering support to achieve established objectives if applicablePerforms daily activities properly and timely in accordance with procedures and KPI targetsResponsible for a customer focused service towards the Stakeholders, reacting to ClientorUsers requests and queries in a timely fashionResponsive to local Stakeholders in solving day to day activitiesSupports junior professionals in day to day activities Demonstrates knowledge of processes and procedures relevant to the functionAccountable for process compliance within the work perimeterProvides subject matter expertise to other team members as neededProactively shares knowledge on Procure to Pay P2P and Service Delivery procedures with other team membersActs in alignment with overall procurement policies and processesSupports transformation projects activitiesHelps the team to achieve common goalsContinually seeks out ways to improve Stakeholders satisfactionContinually strives to simplify, standardize and improve processes Supports and executes transformation projects