Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.
Job Description
Analysis the sales and revenue and strives to achieve and exceed the Financial budgets as per hotel policy.
Helps increase guest loyalty through quality of service
Reviews inventories and manages stocks under his/her responsibility
Increases revenue for the point of sale through additional sales techniques
Is overall responsible for the financial performance of the Food and Beverage
Prepares and analyses financial reports/results and implements corrective actions as necessary
Manages the costs in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
Ensures strict adherence to Internal bill settlement policy, as per the company/hotel guidelines..
Boosts cross-departmental working methods thanks to his/her relational skills, adaptability and professionalism.
Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
Takes the global level of activity into account when managing the flow of guests and constantly checks the quality, speed and overall efficiency of the team/waiting staff.
Ensures that the Back of the house service areas is maintained as per the hotel standards.
Plan for future staffing needs
Interview, select and recruit team members
Identify and develop team members with potential. Mentor and train appropriate employees for upward growth
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Qualifications
Bachelor’s degree in Hotel Management or equivalent
Minimum 2 years of relevant experience in a similar role
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint
High degree of professionalism with sound resources management and business acumen capabilities
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