Client Services Manager

Job Requirements

Role/ Job Title: Client Services Manager

Function/ Department: Wholesale Banking Operations

Job Purpose: 'Client Services is a client facing function that involves close engagement with Wholesale Banking clients and the entire spectrum of internal Business & Support functions covering Technology & Operations. Client centric approach to ensure that the Products & solutions implemented are functioning effectively and BAU operations of clients function smoothly. The team provides Post Transaction & Advisory services in the Cash Management, Trade & Exchange House & Remittance Services domain. The incumbent functions as a conduit between the Banks and the clients to ensure fulfillment of the client's needs across Transaction Banking(Cash, Trade), Exchange House and General Banking needs.

Roles & Responsibilities:

• Client Services is a client facing function that involves close engagement with Wholesale Banking clients and the entire spectrum of internal Business & Support functions covering Technology & Operations.
• Client centric approach to ensure that the Products & solutions implemented are functioning effectively and BAU operations of clients function smoothly.
• The team provides Post Transaction & Advisory services in the Cash Management, Trade & Exchange House & Remittance Services domain.
• The incumbent functions as a conduit between the Banks and the clients to ensure fulfilment of the client's needs across Transaction Banking(Cash, Trade), Exchnage House and General Banking needs.
• Provide support for rollout of new products/services
• Testing & verification of system enhancements
• Client Service Delivery, Client Management, Internal & External Stakeholder management, Internal coordination with Tech/Operations for Service Delivery, TAT Adherence
  
  

Educational Qualifications:

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 2 to 5 years of relevant experience

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