Back to listing

1026838-Executives

Talentmate

India

28th May 2026

2605-6121-1061

Job Description

Job Description1) Candidate should have good written and verbal communication in English2) Agent should be able to handle international customers calling in and understand US voice accents with at least two+ years in voice process3) Needs to have at least one to two years working experience on a reputed ITSM tool (Service now/ JIRA/ SolarWinds/Remedy, etc)4) Basic Business Etiquette5) Understanding of Incident Management processes in a large enterprise6) Relevant experience in contributing to first call resolution(FCR) MTTR, CSAT on Helpdesk calls ;7) Customer Centric approachExp – 2- 5 yearsJob Responsibilities include:1) Ticket logging for all the issues and requests received2) Ensure standard helpdesk SLAs are adhered to - adhere to FCR3) Log tickets with correct priority and category4) Assign tickets to correct bins and follow up5) SPOC for taking all calls from IT users limited to scope of work6) Prioritize incidents/SR/CR via Helpdesk tool ;7) Relevant experience in working with cross functional teams

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	India	City:	Chennai ,Tamil Nadu
Company Website:	http://www.exlservice.com	Job Function:	General Management
Company Industry/ Sector:	Banking and Financial Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.