Senior Account Strategist - Americas

This is a fully remote position for applicants based in: US East Coast, Midwest, or Eastern/Mid Canada

Salary: $80,000 - $100,000 USD, depending on experience

Human Made is an enterprise WordPress agency that works with some of the worlds most recognised brands and organisations - and right now, our Americas region is where the action is. Were the fastest-growing part of our global business, working with clients like the Gates Foundation, Noom, Wikimedia and UPenn on the kind of large-scale, mission-critical platforms where downtime means real business impact and editorial teams are publishing hundreds of pieces of content every day.

Were scaling both our delivery capability and our commercial team at the same time, which tells you something about the trajectory were on. And were doing it while launching a major internal initiative to give clients one of the best strategic systems any enterprise agency can offer - complete transparency, stakeholder alignment, and clarity from day one.

About Human Made

Were a fully remote, global team thats been building enterprise WordPress solutions for over a decade. We work across America, EMEA and APAC, which means weve got expertise spanning time zones, industries and technical challenges. You can learn more about our work, our approach and our team at humanmade.com - but what really defines us is that were not just developers who happen to talk to clients. Were strategic partners who help organisations figure out what they actually need, then build platforms that deliver on those needs.

Right now were bringing our teams together globally to create something genuinely differentiated - client experiences where we collaborate, co-create and actually have fun doing it. Not just with clients, but with each other across regions and disciplines. If youve ever worked somewhere that talked about being "collaborative" but really just meant more meetings, this isnt that.

About The Role

This is your chance to shape how we work with some of the most interesting organisations in the Americas region. Youll be working on accounts where the stakes are real - platforms that support global health initiatives, editorial teams reaching millions of readers, institutions that have been around for decades but need to move at digital speed.

Youll own the client experience from the moment they sign with us. That means onboarding new clients in a way that sets the tone for everything that follows, working alongside our Americas delivery squad to make sure projects stay aligned with actual business outcomes, and being the person who can have the hard conversations when expectations need realigning or when theres an opportunity we should be going after together.

This isnt just a run-run-of-the-mill account management role - youll be digging into what clients are really trying to achieve. Whether theyre focused on growth, editorial efficiency, governance, or building new features to solve problems their users actually have, youll help make sure our development work delivers on those goals rather than just delivering code.

What Youll Bring

Youve spent 3-5 years in a web development agency that specialises in WordPress or works across open source CMS platforms. You know what good client collaboration looks like, youre comfortable talking to senior stakeholders about business outcomes rather than just technical features, and youve got the commercial sense to spot opportunities and help close them.

Youre the kind of person who gets energised by growth - both for clients and for the business youre part of. You can manage and close opportunities, but youre also someone who genuinely cares about whether what were building together actually works for the people wholl use it every day.

Requirements

Were looking for someone who is great at:

Based on our Account Strategy framework, heres what success looks like in this role:

Client relationships and trust

• Building senior-level client relationships where stakeholders see you as a strategic partner, not just a supplier
• Leading structured, outcome-focused business reviews that result in clear decisions and next steps
• Handling difficult conversations early when expectations drift or when commercial reality needs resetting
  
  

Commercial outcomes

• Proactively identifying and closing expansion opportunities within your portfolio
• Meeting individual sales targets consistently
• Maintaining forecasts that are realistic, trusted by finance and delivery leadership, and actually align with results
• Balancing commercial ambition with delivery reality
  
  

Account growth and strategic thinking

• Creating and actively using Account Growth Strategies that produce real results, not just documentation
• Demonstrating deep understanding of each clients business, stakeholders, and operating context
• Anticipating future needs and proactively shaping opportunities aligned to client goals
• Translating strategy into commercial outcomes
  
  

Delivery alignment and governance

• Ensuring delivery teams have the context and clarity they need on priorities, constraints, and expectations
• Surfacing commercial and delivery risks early and managing them effectively
• Acting as the primary escalation point for account-level issues
• Maintaining accurate, up-to-date account and revenue data that leadership can plan around
  
  

Client experience

• Ensuring clients experience Human Made as organised, responsive, and dependable
• Retaining and growing client engagements within agreed scope and budget
• Creating clarity and stability for clients, delivery teams, and leadership
  
  

The Bigger Picture

Youll report to our Sales Director for the Americas and be part of something thats being built right now - our global consultancy approach that brings teams from America, EMEA and APAC together to deliver genuinely strategic work. Were launching new systems, new ways of working, and new standards for what enterprise client experience looks like. Youll be in the room as we figure this out, not joining after someone else has already built it.

If you want to join an agency thats leading WordPress, working with remarkable clients, and actively building something better than what exists today - this is the moment to get involved.

Benefits

• Enhanced sickness leave
• 100% remote, async‑first culture
• Enhanced paid parental leave policy
• 35 day holiday policy
• Company equipment
• Special Exceptions leave for milestone life events (after one year of service)
• Sickness and carers leave
• Regular company retreat
• Conference and training budget
• Remote working allowance
• Human Interest 401(k) plan for US or matched pension

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