Department Manager

Role Name

Department Manager

Reporting Manager

Store Manager

Role Purpose

Responsible for presentation, sales, profitability, VM (Visual Merchandising) and customer satisfaction of categories/brands in the respective department.

Key Responsibilities (BSC Perspective)

• Finance
• Achieve revenue and gross margin targets
• Control inventory levels and shrinkage
• Increase margins and minimize expenses
• Achieve higher average transaction value (ATV) per customer
• Customer
• Ensure store/department looks as per guidelines
• Ensure sales team meets customer needs
• Assist customers with product location and purchase decisions
• Answer customer queries effectively
• Internal Business Process
• Ensure effective stock management and VM implementation
• Monitor sales figures and inventory planning
• Gather consumer data for feedback
• Adhere to Mockshop guidelines
• Ensure SOP implementation and adherence within the department
• People / Learning & Growth
• Ensure sales staff are trained and updated regularly
• Enhance product knowledge and brand differentiation
• Recognize and develop talent
• Optimize manpower resources for the category
• Conduct functional and behavioral training
• Mentor sales associates through training and career planning
• Update team on new products, brands, presentation and selling techniques
  
  

• Ability to work under pressure
• Attention to detail
• Customer centricity
  
  

• Communication skills
• Commitment to excellence
  
  

• Qualification: Graduate / Diploma in Retail
• Work Experience: Minimum 2+ years experience in Retail Store