Job Description
- Design, develop, and implement custom applications, end-to-end solutions, and integrations on the ServiceNow platform
- Collaborate with stakeholders to understand and assess requirements and translate them into technical solutions, considering process design and ServiceNow best practices and standards
- Customize and extend ServiceNow modules, particularly CSM and ITSM, including AI-based ServiceNow capabilities
- Develop and maintain scripts, workflows, business rules, and API/REST integrations
- Take ownership of coding, testing, debugging, technical documentation, and test automation, including Automated Test Framework (ATF)
- Troubleshoot technical issues and optimize the performance of ServiceNow applications and integrations
- Apply modern engineering practices, including DevOps, CI/CD, and automation, throughout the development lifecycle
- Participate in code reviews and ensure solutions follow agreed technical standards and development best practices
- Participate in agile ceremonies and contribute to requirement assessment and estimation
- Use and combine Out-of-the-Box ServiceNow capabilities with custom development where appropriate
- Keep up to date with ServiceNow releases, platform capabilities, and relevant engineering practices
- Support and mentor other team members
- 3+ years of experience in ServiceNow development and customization
- Hands-on experience with ServiceNow modules, particularly CSM and ITSM; ITOM experience is an advantage
- Experience with API and REST integrations; familiarity with SOAP and other web services
- Expertise in customizing and extending ServiceNow applications
- Knowledge of JavaScript, AngularJS, HTML, CSS, and SQL
- Knowledge of ITIL processes and IT Service Management principles
- Experience in business process automation and workflow design
- Experience with testing and test automation in ServiceNow, including Automated Test Framework (ATF)
- Experience with modern engineering practices such as DevOps, CI/CD, and automation
- Ability to translate business and technical requirements into end-to-end ServiceNow solutions
- ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Application Developer (CAD), are preferred
- Understanding of IT Operations Management (ITOM) concepts
- Strong collaboration skills and willingness to support and mentor other team members
- Commitment to continuous learning and staying current with ServiceNow and modern engineering practices
Job Details
| Role Level: | Associate | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Budapest Central Hungary Hungary |
| Company Website: | https://www.telekom.com/careers | Job Function: | Software Development |
| Company Industry/ Sector: |
Telecommunications | ||
What We Offer
About the Company
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