Job Description
- Operational Standards Management: Maintains and updates operational procedures, methodologies, and documentation
- Tooling Ownership: Provides, configures, and manages monitoring, reporting, and service management tools
- License & Vendor Coordination: Oversees tool license inventory, renewals, and coordination with vendors
- KPI & Performance Monitoring: Tracks operational KPIs, SLAs, performance, availability, and capacity trends
- Process & Maturity Reviews: Conducts operational audits and maturity assessments and drives improvements
- Cross-Stakeholder Coordination: Aligns operations, suppliers, and project teams on operational readiness topics
- Operational Insights Support: Provides data to incident, continuity, configuration, and availability processes
- Supplier Performance Oversight: Supports supplier reviews and coordinates escalations when needed
- Lead and maintain the change management processes and ensure the quality
- 2-3 years of experience in Change management process
- Strong understanding of ITIL and IT service processes
- Excellent German language skills in spoken and written (C1)
- Willingness to be on call/regularly available
- Evaluation in ITIL Processes
- Experience in Incident Management process
- German - Business fluent
- English in B2 level
- Very good communication and presentation skills
- Team player with a proactive way of working
- Customer-centric mindset
Job Details
| Role Level: | Associate | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Budapest Central Hungary Hungary |
| Company Website: | https://www.telekom.com/careers | Job Function: | Operations Management |
| Company Industry/ Sector: |
Telecommunications | ||
What We Offer
About the Company
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