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Expert Customer Success Manager T Cloud Public

Talentmate

India

31st October 2026

2610-48356-11

Job Description

Company Description

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Job Description

Your Tasks

As a "Customer Success Manager you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by TCP to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want:

Strategic influence and development of the existing business of the assigned TCPcustomers in order to increase the value added for the customer and the sales for the TCP
Comprehensive advice to customers regarding the first-time use of the TCPor the ongoing optimization of cloud usage (consumption push, upselling)
Active participation in the respective vertical squad of TCP
Avoiding "churn" through proactive analysis and management of TCPcustomers
Supporting the ongoing optimization and further development of the customer success management of TCP
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of TCP
Ensuring customer satisfaction
Participation in the planning and forecasting processes
Transferring customer requirements to the TCPimpediment and demand process
Supporting the further development of cloud handling support

Qualifications

Your Profile

Certifications required for the position:

OTC Practitioner certification or comparable AMIGO Hyperscaler certification
Agile methods such as Scrum, Kanban, DevOps or comparable certifications

Certifications recommended for the position:

DevOps Foundation
OTC Architect

Experience:

Completed degree in computer science, engineering or comparable training or further education
Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development
Top knowledge and experience in the field of AI
Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
Strong knowledge of market-relevant cloud ecosystems and experience with partners
Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined
High resilience, adaptability to dynamically changing processes/startup mentality
Very good technical understanding of standardized service provision through platforms
Detailed knowledge of the processes and structures in your own company
Experience in international cooperation with Local Business Units and NatCos
High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently
Fluent written and spoken German and English
Willingness to travel nationally and internationally

Additional information

Why Join Us?

Be part of Europe’s biggest sovereign public cloud.
Work on innovative cloud solutions that are ** shaping the future**.
Collaborate with a vibrant, dynamic, and international team that thrives on creativity, excellence, and customer satisfaction.
Grow your career in an environment committed to learning, development, and expanding your skillset.

Apply now and let’s build the future of cloud success together!

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	India	City:	Budapest Central Hungary Hungary
Company Website:	https://www.telekom.com/careers	Job Function:	Customer Service
Company Industry/ Sector:	Telecommunications

What We Offer

About the Company

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