Intern

Group Company: AU Small Finance Bank Limited

Designation: Intern

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer relationship management, and sales strategies within a dynamic and customer-centric environment. You will assist in driving customer engagement, learning about financial products, and contributing to the bank's mission of providing inclusive financial solutions to diverse customer segments.

Responsibilities:-

• Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
• Support customer service operations by addressing client inquiries, resolving basic issues, and ensuring a positive customer experience.
• Collaborate with team members to prepare sales presentations, product demonstrations, and promotional materials.
• Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools.
• Analyze customer feedback and market trends to provide insights that help improve sales strategies and service delivery.
• Participate in training sessions to develop knowledge of banking products, compliance requirements, and sales techniques.
• Coordinate with internal departments to facilitate smooth onboarding of new customers and timely resolution of service requests.
• Assist in organizing and executing customer engagement events and campaigns to enhance brand visibility and customer loyalty.
• Monitor competitor activities and report findings to the sales and service teams to support strategic planning.
  
  

Skill:-

• Lead Generation
• Customer Relationship Management (CRM)
• Financial Product Knowledge
• Market Research
• Sales Support
• Customer Service
• Data Entry and Record Keeping
• Communication Skills
• Team Collaboration
• Problem-Solving
  
  

Preferred Qualifications:-

• Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
• Basic understanding of financial products, banking operations, and customer service principles.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#

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