Customer Success Manager

Why This Role Matters

Logile is growing its Customer Success team and hiring CSMs to develop long-term relationships with our retail workforce management customers. You will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention. You will work closely with cross-functional teams to align Logile’s offerings with customer goals, becoming a trusted advisor and advocate for their success.

What You'll Do

• Build trust-based relationships with key stakeholders across your customer portfolio
• Drive adoption, monitor health scores, and proactively prevent churn
• Own renewals for your accounts and partner with Account Managers on expansion
• Run QBRs/EBRs, manage escalations, and act as the customer's internal advocate
• Collaborate with Product, Support, and Implementation to close feedback loops
• (Sr. CSM) Mentor junior team members and help shape CS playbooks and processes

What Success Looks Like

To drive customer retention, expansion, adoption, and advocacy by owning the full post-sales lifecycle while acting as the voice of the customer within the organization.

What You Bring

• 4–12 years in Customer Success, Account Management, or a client-facing SaaS role
• Retail industry experience preferred
• Experience with Workforce Management software is a plus, not required
• Comfort managing renewals, escalations, and executive-level relationships
• Strong communication and problem-solving skills
• Bachelor's degree in any field