Regional Branch Control Manager

Job Requirements

About the Role

The Regional Branch Control Manager plays a critical role within the Retail Liabilities function, overseeing the operational integrity and compliance of branches across a designated region. The incumbent is responsible for ensuring branch readiness, supporting new branch launches, conducting audits, and managing statutory and internal reporting. This role serves as a key liaison between regional branches and the central Branch Control Unit (BCU), ensuring alignment with internal standards and regulatory requirements.

Branch Operations Oversight

• Ensure smooth functioning of all branches in the region.
• Monitor adherence to standard operating procedures (SOPs).
• Conduct periodic audits and surprise checks.
• Ensure timely resolution of operational issues.
  
  

• Ensure branches comply with internal policies and regulatory guidelines (RBI, SEBI, etc.).
• Identify and mitigate operational risks.
• Monitor fraud indicators and initiate investigations where necessary.
• Coordinate with Risk Control Units (RCU) for fraud prevention and detection.
  
  

• Drive process optimization across branches.
• Implement best practices for customer service and operational efficiency.
• Standardize documentation and workflows to reduce errors and improve turnaround time.
  
  

• Maintain and analyse Management Information Systems (MIS) for operational metrics.
• Prepare reports for senior management on branch performance, compliance status, and risk indicators.
• Track KPIs such as transaction accuracy, audit scores, and complaint resolution timelines.
  
  

• Train branch staff on compliance, operational procedures, and risk awareness.
• Conduct refresher courses and workshops.
• Ensure staff are updated on regulatory changes and internal policies.
  
  

• Graduate – Any discipline
• Postgraduate – Preferred, any discipline
  
  

• 10 to 12 years of relevant experience in branch operations, compliance, audit, or control functions within the banking industry.
• Prior experience inmulti-branch oversightorregional rolesis highly preferred.
  
  

• Deep understanding of branch banking operations, SOPs, and regulatory frameworks.
• Proficiency in handling audits, compliance checks, and risk mitigation.
• Ability to interpret MIS reports, identify trends, and take corrective actions.
• Strong problem-solving skills for operational and compliance issues.
• Familiarity with RBI guidelines, KYC/AML norms, and internal control policies.
• Ability to ensure branches adhere to legal and procedural standards.
• Capability to lead and mentor branch control officers or operational teams.
• Conflict resolution and performance management skills.
• Strong verbal and written communication for cross-functional coordination.
• Ability to interact with senior management, auditors, and external stakeholders.
• Experience in streamlining operations and implementing best practices.
• Knowledge of automation tools and digital banking processes is a plus.
  
  

• Detail-Oriented having precision in documentation, compliance checks, and audit trails.
• High standards of professional ethics and confidentiality.
• Takes initiative in identifying risks and implementing controls.
• Owns outcomes and drives accountability across branches.
• Comfortable working in dynamic environments with changing regulations and technologies.
• Balances operational control with service excellence.