SFDC - Tech Lead - Service Cloud

• Must Have – Expert
• Salesforce App Development using Apex, Lightning Web Components, and Flows
• Salesforce Development
• Troubleshooting and complex problem resolution
• Must Have – Proficient
• Salesforce Platform Architecture & Data Model Design
• REST/SOAP APIs and middleware integrations
• Salesforce Security Model including Profiles, Permission Sets, and Sharing Rules
• CI/CD and Salesforce Deployment, including Change Sets and DevOps tools
• Code Review, Development Best Practices & Performance Optimization
• Architecture
• Stakeholder Management
• Team Collaboration
• English communication skills
• Nice to Have – Proficient
• Salesforce Testing Framework, Unit Tests & Test Coverage
• Salesforce chat/chatbot and Agentforce knowledge
• Nice to Have
• Salesforce certifications such as Platform Developer II (PD2) or relevant Salesforce Architect certifications

Responsibilities

• Lead the design and development of Salesforce solutions using Apex, Lightning Web Components (LWC), and Flows.
• Provide technical leadership for Salesforce platform architecture and data model design.
• Design and support integrations using REST/SOAP APIs and middleware platforms.
• Troubleshoot complex Salesforce application and integration issues.
• Guide implementation of the Salesforce security model, including Profiles, Permission Sets, and Sharing Rules.
• Support CI/CD and Salesforce deployments using Change Sets and DevOps tools.
• Conduct code reviews and promote development best practices and performance optimization.
• Provide technical guidance and support to development team members.
• Work closely with stakeholders to understand requirements and align technical solutions.
• Collaborate effectively with team members and other dependent teams.
• Support Salesforce testing practices, including unit testing and test coverage.
• Contribute to Salesforce chat, chatbot, and Agentforce solutions where applicable.
• Communicate technical concepts and delivery updates clearly in English.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline preferred.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

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