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Customer Support Executive - Nepali Gurgaon

Talentmate

India

29th October 2026

2610-59355-650

Job Description

Summary:

We are seeking dynamic and customer-focused professionals to join our Greenlight Hub team in Gurgaon as Customer Support Specialists. This role is central to empowering new driver partners by delivering exceptional in-person support, guiding them through onboarding, and equipping them with the tools and knowledge needed to succeed. As a key member of our operations team, you will play a vital role in shaping the driver experience, ensuring smooth onboarding, resolving issues efficiently, and fostering a positive brand presence. The ideal candidate is a self-driven communicator with a passion for helping others, strong problem-solving abilities, and a proactive mindset. This is a temporary, contract position with potential for extension, offering a unique opportunity to be part of a fast-growing, mission-driven organization.

Responsibilities:

Deliver high-quality, in-person support to driver partners during onboarding and ongoing operations.
Guide new drivers through the onboarding process and introduce them to essential tools and resources.
Troubleshoot and resolve driver-related issues promptly and effectively.
Serve as a brand ambassador by promoting the company’s values and building enthusiasm among drivers.
Stay updated on company processes, tools, and policies to ensure accurate and consistent support.
Collaborate with the Driver Operations team to identify and implement process improvements.

Requirements

Any graduation degree.
Freshers or up to 1 year of experience in voice-based customer support.
Proven ability to handle in-person interactions with empathy, patience, and professionalism.
Excellent problem-solving skills and a resourceful mindset when addressing challenges.
Highly organized, self-motivated, and team-oriented with a passion for empowering others.
Comfortable working in a fast-paced, evolving environment.
Strong verbal communication skills in both English and Nepali.

Location: Gurgaon Sec 39, Pune baner, Mumbai Kurla West, Bangalore - electronic city

Benefits

NTH: 15K- 17k

Incentives- Upto 6k depending on performance.

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	India	City:	Bhiwani ,Haryana
Company Website:	http://www.2coms.com	Job Function:	Customer Service
Company Industry/ Sector:	Human Resources Services

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About the Company

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