Workplace Manager

Position Summary

The Workplace Manager is responsible for overseeing all workplace operations at Stripe’s Bengaluru office. This role leads a small on-site team, manages all soft services, ensures compliance with JLL and local regulations, and delivers an exceptional workplace experience. The position requires close collaboration with the landlord for all technical services and with Stripe’s Workplace Manager for cafeteria operations and other soft services. The Workplace Manager also has full accountability for vendor management—covering sourcing, contracting, onboarding, compliance, and performance evaluation.

Direct Reports

• Workplace Facility Coordinator – Transportation
• Receptionist / Mailroom Associate
• Facility Coordinator – Soft Services
  
  

• Lead and develop the on-site workplace team, setting clear objectives and providing ongoing coaching and feedback.
• Allocate tasks, monitor performance, and foster a culture of service excellence.
  
  

• Oversee all soft services, including cleaning, pest control, waste management, pantry operations, reception, concierge, and mailroom services.
• Ensure smooth day-to-day operations with minimal disruption to business activities.
• Conduct regular inspections to maintain workplace presentation, cleanliness, and service standards.
  
  

• Fully responsible for the vendor management lifecycle: sourcing, contract preparation and execution, budgeting, invoicing, and payment approvals.
• Oversee vendor onboarding and training, ensuring adherence to operational and service standards.
• Conduct performance reviews based on defined KPIs.
• Ensure 100% compliance of all vendors with JLL guidelines and local regulations through the CAAPS system.
  
  

• Build strong relationships with the building’s landlord/management team to coordinate all technical services and resolve issues promptly.
• Collaborate closely with Stripe’s Workplace Manager for cafeteria operations, ensuring service quality and compliance.
  
  

• Oversee planning and delivery of workplace events, including employee engagement activities, wellness programs, and corporate functions.
• Partner with internal teams to promote a positive workplace culture.
  
  

• Manage site budgets, track expenses, and identify cost optimization opportunities.
• Ensure compliance with all applicable health, safety, and environmental regulations.
• Maintain accurate documentation for audits and reporting.
  
  

• Support workplace projects such as space planning, furniture reconfigurations, and small refurbishments.
• Identify and implement improvements to enhance workplace efficiency and employee satisfaction.