user researcher

About the Role:

We’re looking for a User Researcher at Leap. Youll lead end-to-end user research, work with cross-functional teams, and turn user insights to shape business and product decisions. If youre passionate about understanding users and uncovering insights, this is for you.

The charter for this role will include

• Planning and running end-to-end user research — from discovery to usability testing (interviews, surveys, diary studies, etc.)
• Synthesising insights into actionable outputs like personas, journey maps, and research reports
• Collaborating closely with product managers, designers, and business teams to shape product direction
• Using both qualitative and quantitative methods to uncover user needs, pain points, and behaviour patterns
• Championing user-first thinking and driving research-backed decisions across the company

Ideal Persona would

• Have 1-2 year of hands-on experience in user research, ideally in a fast-paced/product-led environment
• Psychology students with experience in research.
• Are confident in qualitative methods like interviews, usability testing, and diary studies
• Are familiar with JTBD, usability heuristics, and product discovery frameworks
• Are comfortable using tools like Dovetail, Maze, Lookback, and Miro/Figjam
• Comfortable presenting findings through decks, storytelling, and visual frameworks
• Enjoy turning raw data into clear insights that directly shape product and design decisions

What is Leap?

Leap is a global student mobility platform that empowers students’ aspirations for a global career and education.

We have built this and this and this

We work at the exciting intersection of fintech & edtech

And we love that we succeed as a business while powering the dreams of talented students!

How far along are we?

We are the leaders in our space by a mile!

We are backed by Sequoia, Jungle Ventures, Owl Ventures & Harvard!

Read the latest fundraise news here

Who are we as people?

We have a lean, rockstar team.

We have come this far with a lean team because we love to increase the talent density with every new member we add. Yes, we are more picky than the usual company.

We hire slowly and deliberately

You can meet our founders here -> Arnav Kumar and Vaibhav Singh

Arnav tweets here

Broadly,

• You will have tearing-your-hair level complex & challenging problems to solve
• With massive upside if you solve them
• In a super fast paced environment that will challenge you
• With enough resources to be audacious
• And mentorship from an experienced founding team

Your move !:)

● Having a busy week? - Simply apply here

● Want to skip the queue? - Take out a few mins and write a standout email to us at ranjana.sasikumar@leapfinance.com