Trainer Intern

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

Role Type: Contract / Internship (High-Commitment)

Location: Bengaluru (On-site)

Duration: 3 Months

Role Overview

This project focuses on large-scale video-based data collection used to train advanced AI and robotics systems. The intelligence of these robots depends entirely on the precision of the video data captured.

As a Training & QA Intern, you play a dual role. Depending on the project phase, you will rotate between leading training batches and performing rigorous Quality Assurance (QA). You are the final gatekeeper of quality; you must command authority, enforce non-negotiable standards, and proactively suggest ways to improve the training program itself.

Key Responsibilities

1. Dynamic Role Execution (Training & QA)

• Flexible Rotation: Switch seamlessly between leading training sessions on some days and performing deep-dive QA/auditing on others.
• Lead Training Sessions: Conduct classroom-style onboarding for Data Collectors, turning complex guidelines into simple, actionable steps.
• Rigorous Auditing: Perform real-time and post-recording audits on video data to ensure 100% compliance with robotics training protocols.

2. Personnel Command & Rule Enforcement

• Command the Room: Maintain authority during training, managing group dynamics and ensuring all collectors remain focused and disciplined.
• Strict Rule Enforcement: Reinforce "non-negotiable" rules without adding personal interpretation—ensure rules are applied exactly as written.
• Objective Certification: Make the final pass/fail call on candidates. You must be comfortable rejecting those who do not meet the bar.

3. Program Insights & Improvement

• Feedback Loop: Actively identify gaps in the current training materials or assessment structure.
• Strategic Input: Share insights with the leadership team on how to improve the training flow, simplify complex rules, or make the QA process more efficient.
• Documentation: Suggest updates to SOPs (Standard Operating Procedures) based on common mistakes observed during audits.

4. Reporting & Testing

• Manage Knowledge Checks: Oversee quizzes and ensure every candidate hits the 85% passing mark.
• Accurate Logging: Maintain 100% accurate logs of training outcomes and audit scores using internal trackers.

Required Skills & Attributes

• Command & Presence: Strong ability to lead people and maintain authority in a high-pressure environment.
• Communication Excellence: Ability to explain technical instructions clearly and present improvement ideas to management.
• Decisiveness: Comfort in making firm "fail" decisions; zero hesitation in enforcing quality standards.
• Analytical Mindset: Ability to spot patterns in errors and suggest programmatic solutions.
• High Stamina: Comfortable with a 6-day work week and 10-hour shifts (9 AM – 7 PM).

Who This Role Is For

• Natural leaders who take pride in "holding the line" on quality.
• People who arent just "doers" but "thinkers" who want to improve how things are done.
• Individuals who are disciplined, punctual, and highly accountable.

Who This Role Is NOT For

• Those unwilling to go above and beyond or assist with last-minute changes and project requirements.
• Individuals uncomfortable with confrontation or enforcing strict rules.
• Those who prefer a static routine (this role rotates between Training and QA).

Success Metrics

• Zero-Error Data: Low rejection rates for Data Collectors once they move to live production.
• Process Evolution: Successful implementation of at least one improvement or insight shared regarding the training structure.

Reliability: 100% accuracy in all training and QA documentation.