Technical Writer

About Temenos

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

Work with internal teams to understand product documentation requirements, create strong content that fulfills company standards and audience goals. Write straight-forward user tutorials and interface text, utilize a variety of media forms; include images and charts. Analyze current content and make improvements as necessary.

OPPORTUNITIES

• You will identify in advance the documentation needs, based on the product release schedule
• You will work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• You will gather more information from reading reports and directly using the Product.
• You will analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• You will build and maintain business and technical documentation guides using Madcap Flare.
• You will communicate information and ideas clearly, and concisely, in writing.
• You will perform quality checks on other deliverables and ensure the quality of own work before publishing.
• You will publish documentation in correspondence with established guidelines.
• You will create User Journeys for Temenos Products.
  
  
  

• You should have bachelor’s/Master’s degree in Computer Science, Information Technology, or related field.
• You should have proven working experience in technical writing of software documentation.
• You should have ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• You should have possessed excellent written skills in English to be able to communicate clearly and concisely with a keen eye for document design.
• You should have good working knowledge of MS Office applications and also Mad Cap Flare, HTML and CSS.
• You should have self-starter and ability to work independently.
• You should have flexible/adaptable with ability to set and manage multiple priorities.
• You should have excellent written and oral communication skills.
  
  
  

• Care about transforming the Banking landscape.
• Commit tobeing part of an exciting culture and product evolving within the financial industry.
• Collaborate effectively and proactively with teams within or outside Temenos.
• Challenge yourself to be ambitious and achieve your individual as well as the company targets.
  
  
  

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if youre getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leave: 2 weeks of paid leave each year for study or personal development