Back to listing

Team Lead Tech Support

Talentmate

India

30th January 2026

2601-5640-66

Job Description

Key Responsibilities

Take ownership of issues on Bus operators front and people management
Research, troubleshoot, and identify solutions to resolve Bus operators
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Development of strategies and procedures that increase team efficiency and minimize the TAT
Interpretation of data and analytics and report generation
Supervision of operational staff members
Provide prompt and accurate feedback to stakeholders
Collaborations with internal tech teams to drive the projects
Drive team towards skilling up the competencies in the right direction

Educational Qualification: BCA,M.SC,MCA, B.E, B.tech

Preferred Experience (Minimum & Maximum): 4-6 years of experience in Tech Support role with people management experience

Key Skills Required For The Role

Good Communication skills (Email and Verbal)
A strong understanding of and experience with the following technologies: Linux, MySQL, CURL, MongoDB,Postman etc.. (at Advanced Level)
Understanding of tools related to database management and other tools such as Postman, Microsoft Excel
Oversight of day-to-day operations and managing the team
Data Analytics

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	India	City:	Bengaluru ,Karnataka
Company Website:	https://careers.makemytrip.com/	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Internet Marketplace Platforms

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.