Team Lead Chargeback And Payment Operations

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

What’s the job?

We are hiring a Team Leader to support our Chargeback and Payment Operations team in India. This is a hands-on operational role focused on providing daily guidance, implementing procedures, and ensuring smooth execution of chargeback and dispute workflows. The Team Leader will serve as the main point of contact for the local team and act as both an escalation point for team members and a representative to escalate issues to management. This position reports to the Manager overseeing chargeback and dispute operations across three Payoneer hubs.

Core Responsibilities

• Act as the primary point of contact for the India-based Chargeback and Payment Operations team.
• Provide daily operational guidance and ensure adherence to established procedures.
• Coordinate and monitor task execution related to chargebacks, fraud alerts, and payment disputes.
• Serve as an escalation point for team members and escalate issues to the Manager as needed.
• Support the implementation of new processes and updates to existing workflows.
• Facilitate communication between the local team and global stakeholders including Risk, Compliance, Customer Care, and Tech Services.
• Assist with onboarding and training of new team members.
• Share feedback and contribute to continuous improvement initiatives.
• Stay informed on relevant operational and regulatory updates.
  
  

• B.A/B.Sc degree required.
• Proven experience in chargeback and dispute handling – huge advantage.
• Prior experience in team leadership or supervisory roles in operations – a must.
• High proficiency in English (spoken and written).
• Strong analytical and organizational skills with attention to detail.
• Advanced Excel skills;
• SQL knowledge is a plus.
• Excellent communication and interpersonal skills.
• Proven ability to deliver clear, engaging, and professional presentations.
• Ability to thrive in a fast-paced, dynamic environment.
• Demonstrated ability to lead with empathy, accountability, and a results-driven approach.