Systems Operations Senior Manager

About This Role

• Wells Fargo is seeking a Systems Operations Senior Manager
  
  

In this role, you will:

• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
• Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
• Perform network assessments, security audits, and system enhancement consultations
• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Provide implementation support for key risk initiatives
• Collaborate with and influence all levels of professionals, analysts, or associates
• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
• Manage allocation of people and financial resources for Systems Operations
• Develop and guide a culture of talent development to meet business objectives and strategy
  
  

Required Qualifications:

• 6+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Management experience
  
  

Job Expectations:

• Responsible for managing Fraud & Claims platforms covering technology landscape.
• Manage technology vulnerabilities for all of the applications in the LOB.
• Strong knowledge on Windows and Linux Systems Administration and managed teams in the same area.
• Implement Site Reliability Engineering in the environments supported by the group.
• Year on Year efficiency implemented in delivery and operating model
• Accountability & responsibility over deliveries - Platform Upgrades / Migration, Automation & Instrumentation, Resiliency & Performance Improvement, Process Adherence & Improvement, Efficient Decision Making with Partnership / Stakeholder Management
• Production & Platform support involves being on standby for providing 24x7 support & responsible to maintain high availability of the systems & applications
• Responsible for Change & Release Management by being a gatekeeper and ensuring change/release issues are controlled through early engagement and efficient reviews
• Support the most complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scale applications/systems/databases/other technical products/services.
• Development of technical support strategies & plans / Automation & Instrumentation to enable efficiency in restoration & stability
• Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.
• Directs gathering of performance statistics to assist in determining hardware, software and tools needed to support projected transaction volumes, response time and system availability targets
• Perform complex migrations from development to production, upgrades, installations and/or configurations
• Perform Problem Management by identifying recurring/chronic issues, identify improvement areas & implement innovative/viable solutions that can result in operational efficiency/benefits.
• Provides the ongoing operational support for the ETL platform & nightly batch jobs assuring application health & scheduled data loads / workarounds on time
• Evaluate SLA, identifies gaps, suggest changes to assure supporting SLAs.
• As an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems. Leads projects and manages the work of less experienced staff
• Assures quality, security and compliance requirements are met for supported technology domain
• Ability to handle constantly changing priorities, remain productive and be able to multitask effectively during busy times
• Efficient communication with application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc.
• Ready to work in shift hours that spans between 6 AM to 10:30 PM IST & should be ready to work on weekends.
  
  

Posting End Date:

7 Sep 2025

• Job posting may come down early due to volume of applicants.
  
  

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
  
  

Reference Number

R-482092

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