Systems Engineer

Job Description

WHO WE ARE

Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management. Xactly’s comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization. Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation. With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans and accelerate attainment and optimization of sales performance.

THE OPPORTUNITY

We count on our IT team to work in close alignment with all internal business units to provide excellent IT support and solutions to our global user community and on-site support in the Bengaluru office. As the IT Systems Engineer for Xactly, you will be part of a team of three that are responsible for Xactly’s infrastructure environments including but not limited to, system administration, cloud administration, network administration, automation, patching and maintenance of infrastructure. You will be the primary POC for all the India based Infrastructure ensuring 24X7 uptime for Cloud systems, local network and VPN portals during IST hours. It is critical that this person is proactive in their troubleshooting methods and is an excellent communicator with the other engineers on the team including the team based in Denver, CO USA. You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related corporate infrastructure. In addition, you will provide overlap support for local servers and clients to the system administrators.

The technology landscape is evolving, and the person in this role participates in technical research and development to enable innovation. This person will work closely with other administrators on the Infrastructure team to ensure that system hardware, operating systems, software systems, and related procedures adhere to the Vision of Xactly as set out by the VP of IT and the IT Manager. You may also take on projects and be responsible for all phases, including definition, analysis, design, build, testing and change management. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we’re challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships.

THE TEAM

Xactly’s IT team is a tight-knit global team, looking to expand our capabilities and add efficiencies to processes. We are always looking for individuals with diverse backgrounds, the hunger to achieve, and the openness to learn new ways of solving problems. Our team’s goal is to set our internal customers up for success by providing a means to directly impact the bottom line of the business.

The Skill Set

• 7+ years of experience in the following: Windows Server / Active Directory environment administration
• ADUC
• ADCS
• Server Manager Roles/Features
• DNS
• Group Policy
  
  

Linux Administration

• RHEL (and flavors of RHEL, we use Rocky)
• Linux coreutils
• Ansible
• FreeRADIUS
• BIND
• bash
  
  

AWS

• EC2
• S3
• EFS
  
  

Networking/Computing Concepts

• Firewall appliances (Palo Alto)
• Switching appliances (Juniper/Cisco)
• Layer 3 Networking
• RADIUS, Kerberos, LDAP
• BGP, IPSec
• Worked in a corporate IT environment (as opposed to something like devops)
• Experience working in Data Centers/IT Closets working with physical hardware
• Racking
• Cable Management
• Hardware RMAs
  
  

Office equipment (Wi-Fi access points, Security cameras)

Not afraid to get on a ladder

Ability to communicate clearly and effectively with India and US IT teams

Excellent customer service, communication, and organizational skills, with a high degree of personal integrity.

Responsibilities

• Network & Cloud Architecture (AWS, Palo Alto, Meraki, Cisco, Juniper):
  
  

○ Design, implement, and maintain scalable and resilient network architectures within AWS cloud environments, ensuring optimal performance and security.

○ Administer and engineer solutions involving Palo Alto (PA) firewalls, Meraki network appliances (virtual/wireless), Cisco networking devices, and Juniper OS-based systems.

○ Serve as a subject matter expert for network infrastructure, driving innovation and efficiency across all network components.

○ Configure, manage, and troubleshoot complex routing, switching, and wireless solutions in a multi-vendor environment.

• System Administration & Automation:
  
  

○ Manage and optimize server infrastructure, ensuring high availability, performance, and security of critical systems.

○ Utilize automated deployment tools such as Ansible and Terraform to provision, configure, and manage infrastructure.

○ Debug and extend existing Ansible playbooks, and collaborate with the team to architect new servers and services for automated deployment.

○ Implement and maintain configuration management across heterogeneous system environments.

• Identity & Access Management Protocols:
  
  

○ Configure, troubleshoot, and debug AAA (Authentication, Authorization, and Accounting)

servers in a diverse environment.

○ Possess deep knowledge and hands-on experience with directory protocols including LDAP,

Kerberos, RADIUS, and SAML for secure user and device authentication.

○ Ensure secure integration of identity services with network and application infrastructure.

• Database Administration:
  
  

○ Administer and provide operational support for SQL databases, including monitoring, backup,

recovery, and performance tuning.

○ Debug database server issues and possess the ability to understand and write basic SQL queries

for troubleshooting and reporting.

• Operational Excellence & Security:
  
  

○ Monitor system health, performance, and security across all infrastructure components.

○ Develop and maintain comprehensive documentation for network topologies, system

configurations, and operational procedures.

○ Collaborate with security teams to enforce best practices and implement robust security controls

across networks and systems.

WITHIN ONE MONTH, YOU’LL

• Develop a working relationship with the IT Manager and Infrastructure Team.
• Work with the Infra team to learn the systems we use, and policies and procedures.
• Explore and become familiar with the existing environment.
• Become familiar with existing networks, (LAN and WAN).
  
  

WITHIN THREE MONTHS, YOU’LL

• Understand the full system architecture and be able to maintain and recommend improvements.
• Troubleshoot and resolve issues with existing systems.
• Work with the IT team on project planning and scope exercises to continuously improve our
  
  

infrastructure performance.

• Be able to document all configurations, and create best practices.
  
  

WITHIN SIX MONTHS, YOU’LL

• Provide guidance on Infrastructure design, deployable scripting, and scalable upgrades.
• Ensure best practices are in place for new and existing use cases.
• Make strategic recommendations for processes around hardening and maintaining our infrastructure,
  
  

while improving end user experiences.

Benefits & Perks

• Paid Time Off (PTO)
• Comprehensive Health and Accidental Insurance Coverage
• Tuition Reimbursement
• XactlyFit Gym/Fitness Program Reimbursement
• Free snacks onsite(if you work in office)
• Generous Employee Referral Program
• Free Parking and Subsidized Bus Pass (a go-green initiative!)
• Wellness program
  
  

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Our Vision

Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals.

Our Core Values

Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

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