Sr Service Now Developer

Fresenius Medical Care is the worlds leading provider of products and services for individuals with renal diseases of which around 4,2 million patients worldwide regularly undergo dialysis treatment. Dialysis is a vital blood cleansing procedure that substitutes the function of the kidneys in case of kidney failure.

Our Global Business Services teams provide essential services to our Fresenius Medical Care teams around the world that make it possible for us to deliver life-changing care to more than 75,000 patients annually.

This position is located in Bangalore, in our newly built GBS Hub. Shift starts at 12:30 IST during summer and 1:30 IST during winter time.

Job Summary:

We are seeking a Senior ServiceNow Developer – Core Platform to lead the design, development, and governance of the ServiceNow platform, ensuring scalability, automation, and security compliance across ITAM, ITOM, ITSM, ITBM, CSM, GRC, GDPR, and Security Operations. This role will drive platform standardization, automation initiatives, and technical leadership while ensuring data integrity and compliance with regulatory requirements.

The ideal candidate will have deep hands-on experience in ServiceNow development, expertise in core tables across all supported applications, and the ability to influence platform-wide strategies.

Key Responsibilities:

• Architect, develop, and optimize ServiceNow’s core platform components, ensuring efficiency, security, and scalability.
• Ensure compliance with GDPR and security policies, working closely with risk and compliance teams to implement best practices.
• Implement and support Security Operations (SecOps) capabilities, including security incident response, vulnerability response, and threat intelligence.
• Develop and maintain expertise in ServiceNow core tables across ITAM, ITOM, ITSM, ITBM, CSM, GRC, GDPR, and SecOps to ensure data integrity and system performance.
• Lead technical reviews, including code reviews, to enforce platform development standards and maintain system health.
• Drive platform governance efforts, ensuring security best practices, performance tuning, and data integrity.
• Optimize workflows and automation, reducing manual processes through scripting, Flow Designer, and other automation tools.
• Partner with business leaders, IT teams, and process owners to gather and refine requirements, translating them into scalable ServiceNow solutions.
• Mentor junior developers and administrators, providing technical leadership and best practice guidance.
• Lead and coordinate UAT and deployment activities, ensuring smooth feature releases.
• Stay updated on industry trends and new ServiceNow capabilities, making recommendations to enhance the platform.
  
  
  

• 6+ years of hands-on experience in ServiceNow development and administration.
• Certified ServiceNow Administrator (CSA) and Certified Application Developer (CAD) certifications are required.
• Expertise in ITAM, ITOM, ITSM, ITBM, CSM, GRC, GDPR, and Security Operations (SecOps).
• In-depth understanding of core ServiceNow tables across all supported applications.
• Proficiency in JavaScript, Glide APIs, Flow Designer, UI policies, business rules, and integrations (REST/SOAP).
• Experience with Agile development methodologies, SDLC best practices, and DevOps principles for ServiceNow.
• Strong knowledge of platform governance, access control, and security best practices.
• Ability to lead development efforts, mentor teams, and drive strategic platform improvements.
• Excellent problem-solving, analytical, and leadership skills.
  
  
  

• Lead and shape the future of the ServiceNow platform, driving compliance, security, and automation.
• Work on cutting-edge initiatives across GDPR, Security Operations, and enterprise-wide automation.
• Collaborate with an elite team focused on innovation, efficiency, and platform optimization.
• Opportunities for continuous learning, professional growth, and advanced ServiceNow certifications.
• Competitive salary and benefits package.