Sr Service Delivery Engineer

Senior Service Delivery Engineer – Product Support and Activations, Lodging Ground and Sea

API Certification Analyst – Lodging, Ground & Sea

General Description

This position is part of Sabre’s Lodging, Ground and Sea (LGS) Product Support & Consulting Services organization. The API Certification Analyst is responsible for validating, certifying, and continuously improving supplier API integrations to Sabre’s travel marketplace — ensuring optimal content quality, stability, and performance across Lodging and Car supply partners.

The role requires close collaboration with Product Management, Supplier Sales Account Management, Global Product Development (GPD), and external supplier technical teams. Your responsibilities will include delivering a variety of initiatives supporting the Lodging, Ground and Sea business. Additionally, you will act as the liaison between suppliers and third-party content providers and our product and development team, supporting the integration and improvement of their content within the Sabre marketplace.

You will execute and maintain API testing workflows for SOAP/XML and REST/JSON services, ensuring suppliers meet Sabre’s certification standards before production deployment, and on an on-going basis.

Key Responsibilities

• Manage API certification and validation activities for Lodging and Car suppliers, ensuring compliance with Sabre’s functional, performance, and data integrity standards.
• Collaborate with internal Product, Development, and Operations teams to troubleshoot and resolve integration issues.
• Provide technical guidance to supplier developers during onboarding, testing, and certification phases.
• Document certification results, process improvements, and technical findings in a structured and shareable format.
• Participate in regression testing, readiness assessments, and post-release validation cycles.
• Develop and deliver various consulting activities to support the integration of lodging and car content into Sabre distribution channels.
• Responsible for supporting clients including problem identification, troubleshooting, engaging with third parties, internal product and development resources and others to resolution, sometimes using creative and innovative means.
• Develop a good understanding of supporting systems including geographic services for location resolution, mapping APIs and address content quality, visual content including media pull/push processes, quality, and transformation and meta, and overall content including descriptive and property amenities, policy, and other content.
• Engage with suppliers and content providers to identify opportunities to improve content through API, data feeds and GUI and access completion scorecards.
• Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
• product support specialist
• product support analyst
• systems integration engineer
• technical support
• customer service
• customer training
• sales support
  

• Minimum 3 years of experience in API testing, or system integration.
• Experience in travel technology, Lodging, or Car connectivity environments preferred.
  
  

• API Expertise: Strong understanding of SOAP/XML and REST/JSON APIs, schemas, payloads, and debugging techniques.
• Automation Tools: Experience with Postman, Newman, Selenium, Python, or similar frameworks; knowledge of CI/CD integration a plus.
• Data Analysis: Proficiency in SQL and experience using BigQuery or equivalent tools for test data generation and analysis.
• Problem Solving: Strong analytical, diagnostic, and troubleshooting skills.
• Customer Orientation: Ability to work effectively with supplier technical teams to ensure high-quality connectivity.
• Communication: Clear and structured communicator, both verbally and in writing.
• Collaboration: Proven success in global, cross-functional environments.
• Continuous Improvement: Passion for automation, data-driven testing, and operational excellence.