Sr Program Manager Sherlock

Description

Lead the enterprise-wide adoption of Sherlock, Amazons AI-powered defect intelligence platform that analyzes billions of customer interactions to protect and enhance the shopping experience. As the Senior Program Manager for Sherlocks Go-to-Market strategy, youll spearhead the platforms adoption across Amazons ecosystem, transforming how teams identify and resolve customer friction points. This high-visibility role interfaces with senior stakeholders across product, technology, and program teams, driving Sherlocks mission to become Amazons definitive defect detection solution.

In this role, youll shape Amazons ability to achieve shopping mission completion by driving the adoption of an AI platform that processes massive-scale customer journey data. Your success will transform how Amazon detects and resolves customer friction points, while building and owning strategic relationships with key stakeholders across the global organization. This position represents a unique opportunity to lead Amazons evolution in defect detection, positioning Sherlock as the intelligence backbone that safeguards customer experience across all Amazon stores.

Key job responsibilities

• Own the end-to-end adoption strategy for Sherlock, orchestrating its evolution from current state to becoming the de-facto defect intelligence platform across Amazon
• Design and execute a comprehensive GTM roadmap that drives systematic adoption across Amazons diverse product and program teams
• Partner with stakeholders to identify high-impact use cases, gather requirements, and develop tailored onboarding plans that maximize platform value
• Lead cross-functional collaboration between Sherlocks platform, technology, and science teams to remove adoption barriers and maintain deployment momentum
• Build and maintain an influence network across Amazons tech and business leadership, showcasing Sherlocks impact on customer experience improvement
• Define and track success metrics that demonstrate Sherlocks effectiveness in identifying customer friction points and quantifying business impact
• Orchestrate regular business reviews and strategic presentations to senior leadership, highlighting adoption progress and platform impact
  
  

Basic Qualifications

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements
  
  

Preferred Qualifications

• 4+ years of driving process improvements experience
• Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ADCI - BLR 14 SEZ

Job ID: A2980462

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