SME Sales Shift Lead

Location: Bangalore, India

Reporting to: SME Sales Lead (UK)

Markets Covered: US, Canada, UK & other English-speaking regions

Tools Used: Zendesk (calls, tickets), Calendly, Bark Platform

Manages Team: Yes, a team of Sales Executive(s) and Onboarding Specialist(s)

About Bark

Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UKs largest and fastest-growing services marketplace, were on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.

Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 250 dedicated individuals, were committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently placed in the Sunday Times Best Places to Work 2024.

As a profitable scale-up, Bark is in a unique position to offer the best of both worlds: the excitement and agility of a start-up combined with the financial security and backing of a renowned private equity firm, EMK Capital. Youll have ownership, agility, responsibility and stimulation without any of the worry.

About Bark India

Bark India is the largest operation of Bark outside the UK, with more than 50 staff members. Bark India started operations in December 2022 and currently manages Marketing and Sales functions for India, South Africa and Singapore. In addition, there is also customer support team that provides support to India and Global operations.

Role Overview

The SME Sales Shift Lead is responsible for leading, coaching, and managing a team of SME Sales Executives to ensure high performance against targets and a consistent, high-quality seller experience. The role requires personal sales ability and a desire to sell whilst managing a team of SME Sales Executives. This includes performance management, real-time coaching, and operational oversight across outbound calling, live selling, seller activation, and onboarding.

Working closely with the SME Sales Lead (UK), this role ensures that processes are followed, SLAs are met, and that each shift runs smoothly with clear communication, accurate reporting, and high standards of quality and compliance.

Key Responsibilities

Team Leadership & Performance Management

• Lead a team of SME Sales Executives during the assigned shift, providing real-time guidance and support.
• Monitor individual and team performance against KPIs (calls, connections, meetings booked, activations, revenue, adherence, quality).
• Run regular team huddles to align aims and objectives, motivate and problem-solve.
• Identify underperformance early and implement clear, supportive action plans.
  
  

Sales Coaching & Quality

• Provide in-meeting support and guidance.
• Review meeting recordings to give targeted, practical feedback.
• Ensure correct and consistent positioning of Bark’s value proposition (lead-gen and marketplace models).
• Review and reinforce the use of approved scripts, pricing, and offers while encouraging natural, authentic conversations.
• Champion a positive, high-energy sales culture focused on professionalism, integrity, and continuous improvement.
  
  

Shift Operations & Work Management

• Ensure appropriate coverage and workload balance across the team for outbound calling, seller activation, and onboarding calls.
• Manage real-time scheduling issues (no-shows, illness, spikes in demand) to minimise impact on service levels.
• Oversee Calendly usage to ensure meetings are booked correctly, time zones are accurate, and diaries are optimised.
• Coordinate with the SME Sales Lead to hand over key information between shifts.
  
  

Process, Systems & Data Accuracy

• Ensure accurate logging of all activity in Zendesk.
• Monitor adherence to outbound cadence rules (call attempts, voicemails, emails) and correct any deviations.
• Spot and correct common data-quality issues (missing notes, incorrect dispositions, incomplete records).
  
  

Communication & Collaboration

• Act as the primary point of contact for your shift for the SME Sales Lead (UK) and other internal teams.
• Share key updates, campaign changes, and new messaging with your team clearly and in a timely manner.
• Contribute to performance reviews with insights from your shift (wins, blockers, coaching needs).
  
  

Onboarding Calls

• Conduct onboarding calls with sellers.
• Answer questions and remove friction during early platform usage.
• Guide sign-ups to activations by selling Starter Packs and Elite Pro.
• Deliver a positive, consultative seller experience.
  
  

Key Skills & Experience

• 1 year of experience managing teams.
• Excellent sales acumen and a track record of meeting sales targets.
• Strong coaching skills with the ability to give clear, actionable feedback and motivate others.
• Excellent verbal and written English, with a clear, neutral tone suitable for global markets.
• Confident in objection handling and consultative selling, with the ability to role-model best practice on calls.
• Comfortable using CRM or ticketing tools (Zendesk experience strongly preferred), plus Calendly and similar tools.
• Highly organised, with strong attention to detail around data accuracy.
• Resilient, solutions-focused, and able to remain calm and supportive under pressure.
• Willingness to work within a 24-hour, shift-based model aligned to US/UK business hours.
  
  

Working Hours & Availability

• Monday to Friday
• 24 hours a day coverage model (Rotational-But mostly APAC shift : 5:00AM IST - 2:00PM IST)
• Supporting US, Canada, UK, and global English-speaking markets
  
  

Perks And Benefits

• Flexible working policy with India office located in CBD Bangalore
• Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
• Personal annual L&D Budgets to spend on your development
• Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes
• Fully stocked snacks in pantry, Quarterly All-site Socials
• Being at the forefront of an industry with new and exciting problems to solve
  
  

Interview Process

• Screening with Talent Partner
• 1st Stage - Interview with Hiring Manager (30 mins)
• 2nd Stage - Technical Task & Interview (60 mins)
• 3rd Stage - Values interview (30 mins)
  
  

Diversity Statement

At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.

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