ServiceNow Senior Developer

The candidate will play the role of the ServiceNow Platform Senior Developer in the tooling team of the Global service desk organization of Schneider Electric. This position requires the candidate to be an expert in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders, following best practices. The candidate will join an existing team, working to support a global enterprise application delivering quality solutions. They will help define platform governance, architecture, and will drive innovation in the field of analytics, business intelligence, & self-service.

Responsibilities:

• Defines policy & standards – Architecture principles, Integration standards, Release management, Platform upgrade strategy, performance tuning etc.
• Key member of innovation and governance team; focusing on development of complex projects
• Help with critical technical architecture documentation for existing implementations, build framework structure/templates for capturing technical information on future implementations, project work
• Enforces architecture governance structures, methodologies (architecture and engineering), and compliance activities to maintain regulatory compliance and enterprise standards
• Define development best practices, architecture, & code/model review check list
• Provide technical leadership and mentoring, perform peer code reviews, and ensure the ServiceNow team follows software development best-practices
• Create/maintain API & data integration processes between ServiceNow and other services
• Work with Enterprise Service Bus (ESB) and Integration Platform as a Service (iPaaS) technologies in conjunction with ServiceNow
• Monitor health, usage, and overall compliance of the application
• Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Oversee major version upgrades and installing patches
• Utilizing plug-ins for integrations and app development from ServiceNow application store and communities
• Strong experience in areas of Discovery and Orchestration supporting CMDB/Asset management initiatives, hands on experience with various data discovery sources like ITOM or SCCM
• Proven experience in understanding & capturing business requirements, streamlining complex business / IT processes, and help manage / deploy ServiceNow capabilities / features in an agile manner
• Coach and oversee the activities of Vendor resources on as-needed basis for project work
• Drives the creation of relevant and meaningful solution architectures, re-usable workflows, and other deliverables that enables the overall business thus driving better performance
• Validate all new change requests & demands on the platform
• Experience with setting standards for Mid server deployment and usage
• Experience with security audits and remediation
• Experience with platform performance audits and remediation
  
  

Knowledge and Skill Requirements:

• Good leadership skills coupled with exceptional judgment and tact.
• Strong expertise in industry standard Enterprise and Solution Architecture Frameworks and Governance
• Excellent knowledge and experience developing in JavaScript
• Strong analytical skills capable of assessing complex business requirements from real world scenarios and the ability to translate them into actionable target architectures, readily understood models and architectural plans
• Deep technical proficiency while the ability to keeping an eye on the bigger picture
• Ability to identify, prioritize, & weigh different options, while balancing business, cost, and technology priorities to determine a best solution
• Contributing to and driving global technology standard proposals and filing exceptions as required
• Excellent knowledge of infrastructure technologies, architectures, standards & processes, and a good understanding of infrastructure engineering processes
• Strong verbal and written communication skills
• Ability to manage multiple tasks/projects in a fast-paced environment
• Ability to work effectively with clients and team members across multiple geographies
• Good relationship building, facilitation & influencing skills, and experience of leveraging these on both ITS and business leadership contexts
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Working on Agile / Scrum development process
• Past experience on Programming skills like Java Script, Core Java & Web Services, Jelly Scripting
  
  

Certifications:

• Certified ServiceNow Administrator
• Certified ServiceNow Implementation Specialist
• Service Now Advanced Admin Certified
• Service Now Developer Certified
• Any EA certification is preferred (eg TOGAF) but not mandatory
  
  

Education & Work Experience:

• Bachelors Degree in Computer Science or equivalent
• 4+ years of hands on development experience on ServiceNow platform overall
• 2+ years of hands on development & configuration on the ServiceNow Service Portal
• Should have worked on at least 1 end to end implementation of CSM, ITSM, or HRSM module of ServiceNow
• Preferred Experience within ServiceNow ITOM, APM or CSM
  
  

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue

+13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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