Senior User Researcher

Overview

Within Microsoft’s Business & Industry Copilot (BIC), we are constantly pushing the boundaries of what an AI-first business application can be and delivering immediate impact to users and customers to transform their day-to-day work with AI. Our research studio plays a critical role in building immersive and meaningful experiences that address users’ jobs-to-be-done in our products.

As a Senior-level Individual Contributor, you will be driving high priority UX research programs for our Microsoft Dynamics 365 Sales team in the Business and Industry Copilot division. Dynamics 365 Sales empowers businesses to exceed customer expectations and reach their goals with agentic sales. Our Sales CRM accelerates revenue with prebuilt sales agents that boost productivity by providing a fully agentic customer engagement journey from lead qualification to deal close and beyond.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

Responsibilities

• Conduct research that identifies and clarifies who the user is, including critical parts of their context in order to inform product strategy and user experience direction, as well as key customer needs, jobs to be done, and user journeys.
• Contribute to the data-driven formation of the solution and its alignment to customer needs by partnering with product management, design, and engineering, and by leading generative research to inform problem framing.
• Collaborate with team to create well-formed user experience goals, signals, metrics, and criteria, and to hold team accountable to take a multi-dimensional view into user experience health and measurement.
• Assess user insights along user journey from awareness, through adoption, and retention, and address different parts of the funnel as appropriate, leveraging both quantitative and qualitative data.
• Apply experience check points to ensure accountability of product quality and inform product strategy, leveraging a combination of user experience testing methodologies.
• Proactively identify and prioritize research needs and potential problem areas that need to be researched, and then create and drive plans for research studies and/or programs.
• Stay up to date with the latest trends and technologies in generative AI.
  
  

Qualifications

Required Qualifications:

• Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
• OR Masters Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
• OR Bachelors Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience
• OR equivalent experience.
  

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  
  

Preferred Qualifications

• Experience with AI agent development and prompt fine tuning.
• Bachelors Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years User Experience Research experience
• OR Masters Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience
• OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience
• Demonstrated success in customer-facing roles
• Organizational skills & track record of driving research programs at scale
  

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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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